Restaurant Team Leader

Dobbies Garden Centres; Liverpool; On-site; GBP 24,000 - 36,000; Full time

Job summary

Dobbies Garden Centres seeks a Restaurant Team Leader to enhance customer experience in our Restaurants. This role involves supporting and coaching staff, ensuring efficient service, and driving sales through customer interactions. The ideal candidate is passionate about food and hospitality, possesses supervisory experience, and thrives in a fast-paced environment.

Benefits

Generous annual leave entitlement

50% off in our Restaurants

Access to Wagestream for financial support

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role with supervisory experience.
• Relevant food safety qualifications advantageous.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Coaching team members and covering management duties.
• Providing high-quality customer service and assistance.
• Ensuring compliance with operational procedures and standards.

Skills

Customer Service

Coaching

Teamwork

Food Safety Knowledge

Job description

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors whilst supporting the management team.

Responsibilities

• Supporting and coaching other members of staff and deputising for management in their absence
• Providing excellent customer service by assisting customers with various transactions across the restaurant
• Working alongside the team, ensuring staff efficiency, covering all stations effectively, and maintaining a high level of service
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
• Ensuring compliance with and adherence to Restaurant Operational procedures, monitoring standards, and ensuring company guidelines are followed
• Assisting with customer queries using high-quality product knowledge, including allergies and dietary requirements
• Maintaining cleanliness and upkeep of the restaurant in collaboration with your team
• Some keyholder responsibilities may be required

Who We Are Looking For

• A passion for food and hospitality, delivering a great customer experience with a smile
• Experience in a customer-facing role with supervisory experience
• Relevant food safety qualifications are advantageous but not essential
• Ability to work well within a team, build relationships, and enjoy celebrating successes
• Punctual, well-presented, and possessing a proactive, hardworking attitude
• Eager to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Ability to demonstrate our values at all times – being one team, continuous improvement, positivity, and a passion for gardens

What We Offer

• Generous annual leave entitlement with flexible holiday scheduling
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice
• Support through Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities via Dobbies Academy’s eLearning platform and programs
• A passionate, diverse, and committed team culture focused on customer satisfaction

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our wide range of products, concessions, and services, promoting garden living year-round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We organize events and community experiences and support a national charity partner, encouraging team and customer involvement. We are committed to being a great place to work, fostering a supportive environment where colleagues can thrive and celebrate success.