Restaurant Supervisor, Pre-Opening - The St. Regis London

St. Regis Hotels & Resorts; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private Medical Insurance

Meals on duty

Food & Beverage discounts

Job summary

The St. Regis London is preparing to welcome a Restaurant Supervisor to lead daily dining operations at our flagship Mayfair property. You will guide a dedicated team, ensure impeccable service, and uphold the refined St. Regis standards in every guest interaction.

As a confident, service‑driven supervisor, you will manage shifts, train staff, monitor standards, and contribute to a memorable guest experience in a luxury hotel restaurant environment.

Qualifications

• Proven experience in a high-end restaurant environment.
• Strong leadership to guide a team on the floor.
• Excellent communication and guest service standards.

Responsibilities

• Support day-to-day restaurant operations with seamless service.
• Lead and motivate the team to deliver exceptional guest experiences.
• Monitor service standards, seating, guest satisfaction and ambience.
• Oversee opening and closing duties, stock and inventory control.

Skills

Supervisory experience

Restaurant operations

Customer service leadership

Team motivation

Tools

POS systems

Job description

• Premium e-learning platform access

Additional Information

Job Number 26072470

Job Category Food and Beverage & Culinary

Location 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Restaurant Supervisor

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

Le Perroquet

Le Perroquet is an all-day French brasserie from Michelin-starred Chef Daniel Rose, offering classic French dishes crafted with seasonality, technique and a sense of occasion in the heart of Mayfair. It will open at The St. Regis London, Mayfair’s newest luxury destination, located at the corner of Conduit and New Bond Street.

As Restaurant Supervisor, you will support the restaurant management team in delivering exceptional dining experiences, ensuring smooth daily operations and maintaining the highest standards of service. You will lead by example on the floor, guiding the team to provide attentive, personalised service that reflects the refined and elegant St.Regis brand. This role is ideal for a confident and service‑driven professional with a passion for hospitality and team leadership.

Key Responsibilities

• Support the day‑to‑day operation of the restaurant, ensuring seamless and efficient service
• Lead, motivate and coordinate the team to deliver exceptional guest experiences
• Monitor dining areas for service standards, seating availability, guest satisfaction and overall ambience
• Conduct opening and closing duties, ensuring all areas, equipment and supplies are prepared and secured
• Oversee stock control, including inventory checks, ordering and maintaining appropriate supply levels
• Respond to guest feedback and resolve concerns promptly with professionalism and care
• Assist with training, scheduling and performance management of team members
• Act as a role model, providing coaching and guidance to support team development
• Ensure compliance with all health, safety and company policies and procedures
• Maintain accurate documentation and support administrative tasks as required
• Identify opportunities to improve operational efficiency, productivity and service quality

Core Competencies

We are seeking an energetic and professional individual who thrives in a fast‑paced, guest‑focused environment. You will bring leadership presence, strong organisational skills and a genuine passion for delivering outstanding service. You should have:

• Proven experience in a high-end restaurant environment, ideally within a luxury hotel
• Previous supervisory experience with the ability to lead and motivate a team
• Strong understanding of restaurant operations and service standards
• Excellent communication and interpersonal skills
• Ability to remain calm and effective in a high‑pressure environment
• Strong attention to detail and organisational skills
• A guest‑centric approach with a focus on delivering memorable experiences
• Professional presentation and a positive, proactive attitude

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated-birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.