Restaurant Supervisor

Green & Fortune; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff Discounts

Holiday Allowance

Volunteer Day

Learning & Development

Cycle to Work Scheme

Refer a Friend Scheme

Hospitality Action

Job summary

Green & Fortune is seeking a Restaurant Supervisor for Clerks House at London Museum, opening 28 November in Smithfield. The role supports world-class events and hospitality in a 140-cover dining room, rooted in London’s culinary history.

You will lead from the floor, build relationships with guests, and ensure memorable service while coordinating with front and back of house teams to maintain standards during busy services.

Qualifications

• Proven experience in a supervisory or senior floor role within a busy, quality-led restaurant, with a strong understanding of restaurant service and guest experience.
• Confidence leading a team on shift, allocating sections, coaching colleagues and maintaining standards throughout busy services.
• Strong food and drink knowledge, with the confidence to talk guests through menus, answer questions and support recommendations.
• A hands‑on, calm and organised approach, able to manage guest flow, resolve service issues and work closely with both front and back of house teams.

Responsibilities

• Take the lead on the floor, keeping service running smoothly from opening through to close and maintaining high standards of presentation, pace and quality.
• Lead by example, supporting, coaching and developing the team during service and creating a positive environment built around professionalism and great hospitality.
• Be a visible presence on the floor, anticipating guests’ needs, bringing our menus to life and ensuring every guest receives a warm, knowledgeable and memorable experience.
• Keep an eye on reservations, guest flow, table turnover and section performance, responding confidently to the challenges of a busy service without compromising hospitality.
• Work closely with the kitchen, bar, host and wider teams, keeping communication flowing and making sure food, drink and service come together seamlessly.

Job description

Restaurant Supervisor

If shortlisted, you’ll be invited to our Open Day at our Head Office on 28 September.

We’re looking for a Restaurant Supervisor to join Clerks House team, at London Museum, opening its doors on 28 November in the heart of historic Smithfield, bringing together thousands of years of London's history through world class events, experiences and hospitality.

We are looking for a Restaurant Supervisor who loves bringing places to life, naturally builds relationships and leads from the floor. Someone who gets genuine satisfaction from seeing familiar faces return, remembers people’s names and favourite dishes, and takes pride in creating a team that genuinely enjoys looking after people. You’ll be curious about great food and drink, love sharing the stories behind our producers and menus, and believe that the smallest moments of hospitality are often the ones guests remember most.

Clerks House will be Smithfield’s new 140-cover all-day dining room and bistro, rooted in London’s culinary history. Serving breakfast through to dinner, alongside weekend brunch and Sunday roasts, the menu will celebrate seasonal produce, craft and the cultural influences that define London’s food scene.

If you’re excited by the idea of contributing to shape a restaurant that becomes a favourite London destination, we’d love to hear from you.

At Green and Fortune, we take pride of the connections we make through the moments and memories we create.

What makes you the Restaurant Supervisor?

• Proven experience in a supervisory or senior floor role within a busy, quality-led restaurant, with a strong understanding of restaurant service and guest experience.


• Confidence leading a team on shift, allocating sections, coaching colleagues and maintaining standards throughout busy services.


• Strong food and drink knowledge, with the confidence to talk guests through menus, answer questions and support recommendations.


• A hands‑on, calm and organised approach, able to manage guest flow, resolve service issues and work closely with both front and back of house teams.

Operations

Take the lead on the floor, keeping service running smoothly from opening through to close and maintaining high standards of presentation, pace and quality.

People

Lead by example, supporting, coaching and developing the team during service and creating a positive environment built around professionalism and great hospitality.

Food and Guest Experience

Be a visible presence on the floor, anticipating guests’ needs, bringing our menus to life and ensuring every guest receives a warm, knowledgeable and memorable experience.

Service Performance

Keep an eye on reservations, guest flow, table turnover and section performance, responding confidently to the challenges of a busy service without compromising hospitality.

Collaboration

Work closely with the kitchen, bar, host and wider teams, keeping communication flowing and making sure food, drink and service come together seamlessly.

Makers’ Benefits

• Company Sick Pay - Up to 5 days after 1 year of service


• Staff Discounts - 50% off in our restaurant and 25% off at our cafés


• Holiday Allowance - Up to 33 days with length of service (an extra 3 days after 3 years and an additional 2 days after 5 years)


• Volunteer Day - One paid day off each year to support a community or charity of your choice


• Hospitality Essentials - Benefit Hub - Discounts on retail, groceries, gyms, and more


• Cycle to Work Scheme


• Refer a Friend Scheme


• Learning & Development - Access to our portal and further education through apprenticeship programmes


• G&F Support Scheme


• Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)

Since 2008, our Makers have been creating exceptional hospitality across London's restaurants, cafés, bars, workplaces and event venues. From chefs and bartenders to event professionals and front-of-house teams, we’re united by a passion for great food, genuine service and creating experiences people remember.

Nearly 20 years on, that spirit still defines who we are: independent, hands‑on, and committed to doing hospitality differently.

Committed to diversity, equality, and inclusivity, we encourage applications from individuals of all backgrounds.

Please contact our People team at [e-mail] should any adjustments be necessary throughout the recruitment process.

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.