Restaurant Shift / Floor Manager

Tim Hortons; Penrith; On-site; Full time

Job summary

Tim Hortons is seeking an enthusiastic Restaurant Shift/Floor Manager to ensure exceptional customer service and operational success at their locations in the UK. Candidates should possess strong leadership skills, prior restaurant management experience, and an ability to thrive in fast-paced environments. Join a growing brand committed to customer satisfaction and providing opportunities for career advancement.

Qualifications

• Previous experience managing restaurants.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.

Responsibilities

• Lead by example, prioritizing customer satisfaction.
• Encourage staff to share suggestions and concerns.
• Monitor KPIs such as sales and staff turnover.

Skills

Leadership

Customer Service

Communication

Team Management

Job description

Restaurant Shift / Floor Manager

Location: CA11 8HW

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a global brand with over 5,000 restaurants worldwide, serving over 2 billion cups of coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help maintain our exceptional brand. We offer a competitive salary, opportunities for growth, and a rewarding career path.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer satisfaction.
• Maintain a customer-focused approach in all operations.
• Ensure accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks to assess customer experience.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer support and guidance.
• Create a positive team environment, treating all employees with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times; adjust strategies accordingly.
• Ensure products are well merchandised and adequately stocked, aligned with marketing campaigns.
• Coach employees on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate employees toward continuous enhancement through incentives.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set a positive example by remaining calm under pressure.
• Manage weekly stock orders, checking quality upon receipt.
• Maintain equipment through scheduled preventative maintenance and calibration.
• Ensure optimal inventory levels.
• Oversee opening and closing procedures.
• Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
• Implement and adhere to health and safety protocols, reporting incidents promptly to the Regional Manager.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible, disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Knowledge of health and safety procedures.