Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Tim Hortons as a Restaurant Shift / Floor Manager, where you will lead a dynamic team in a fast-paced environment. You will be responsible for customer service, staff management, and operational efficiency, all while ensuring a high standard of food hygiene and safety. If you are passionate about coffee and customer satisfaction, this is the perfect opportunity for you!

Qualifications

• Previous experience managing restaurants.
• Excellent communication skills and customer-focused approach.
• Ability to work various hours, including weekends.

Responsibilities

• Lead customer service efforts and manage staff scheduling.
• Support operational efficiency and conduct regular store walks.
• Monitor KPIs and ensure compliance with health and safety standards.

Skills

Leadership

Customer Service

Communication

Teamwork

Job description

Location: CV10 7SD

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of the fabric of Canada, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary and opportunities for career growth.

To be successful as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player, with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customers.
• Maintain customer focus in all operations.
• Manage staff scheduling to meet customer demand.
• Support operational efficiency and conduct regular store walks.

People

• Encourage staff suggestions and concerns.
• Provide performance feedback, set goals, and support development.
• Create a positive team environment, ensuring dignity and respect for all employees.
• Handle performance management in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times.
• Ensure proper merchandising and marketing campaign execution.
• Coach staff on upselling and suggestive selling techniques.
• Identify improvement opportunities and motivate continuous enhancement.

Operations

• Monitor KPIs like sales, employee turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage stock orders and quality checks.
• Oversee equipment maintenance and inventory management.
• Ensure proper opening and closing procedures.
• Maintain cleanliness and operational standards, including food hygiene and customer experience.
• Follow health and safety protocols, reporting incidents promptly.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Food environment experience is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.