Restaurant Shift / Floor Manager

Tim Hortons; Liverpool; On-site; Full time

Job summary

Join a leading coffee chain as a Restaurant Shift/Floor Manager in Liverpool. You'll lead a dynamic team, ensuring customer satisfaction and operational efficiency. If you have restaurant management experience and a passion for coffee, we want to hear from you!

Qualifications

• Previous experience managing restaurants.
• Ability to work independently and as part of a team.

Responsibilities

• Lead customer service efforts and ensure operational efficiency.
• Encourage staff suggestions and provide performance feedback.
• Monitor KPIs and ensure cleanliness and safety standards.

Skills

Customer Service

Leadership

Communication

Teamwork

Job description

Restaurant Shift / Floor Manager

Location: L9 5AN

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team permanently. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

• Customer Service: Lead by example, prioritize customers, ensure operational efficiency, conduct store walks.
• People: Encourage staff suggestions, provide performance feedback, promote a positive, respectful team environment, manage performance with HR support.
• Driving Sales: Understand sales trends, merchandise products effectively, coach upselling, identify areas for improvement.
• Operations: Monitor KPIs, maintain stock levels, oversee equipment maintenance, ensure cleanliness and safety standards, manage opening/closing procedures, and handle health and safety reporting.

Key Requisites

• Previous experience managing restaurants.
• Flexible, disciplined work approach.
• Experience in food environments is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Knowledge of food hygiene and safety standards.
• Experience handling customer complaints.