Restaurant Shift / Floor Manager

Tim Hortons; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Tim Hortons as a Restaurant Shift / Floor Manager and be part of a rapidly expanding brand in the UK. This role requires excellent leadership and customer service skills, overseeing a dynamic team in a fast-paced environment. Competitive salary with growth opportunities awaits for passionate individuals ready to lead.

Qualifications

• Previous experience managing restaurants.
• Ability to work flexible hours including nights and weekends.
• Strong commitment to customer satisfaction and high hygiene standards.

Responsibilities

• Lead staff in delivering excellent customer service.
• Manage daily operations and ensure efficiency.
• Monitor sales trends and coach staff on upselling.

Skills

Communication

Leadership

Customer Service

Sales Techniques

Job description

Restaurant Shift / Floor Manager

Location: LU5 4WL

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.

We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a chance to build a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on delivering excellent customer service, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, treating customers as a top priority.
• Maintain a customer-focused approach in all restaurant operations.
• Accurate staff scheduling to meet customer demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks to assess customer experience.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback, set goals, and support team members.
• Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times.
• Ensure products are correctly merchandised and stocked.
• Coach staff on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate the team to achieve continuous growth.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Maintain composure under pressure and set an example for the team.
• Manage weekly stock orders and quality checks.
• Oversee equipment maintenance and inventory management.
• Handle opening and closing procedures.
• Ensure cleanliness, food hygiene, and overall operational standards.
• Implement and follow health and safety protocols, reporting incidents promptly.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.