Restaurant Shift / Floor Manager

Tim Hortons; Braintree; On-site; GBP 60,000 - 80,000; Full time

Job summary

Tim Hortons is seeking an outgoing Restaurant Shift / Floor Manager to ensure customer satisfaction in a fast-paced environment. The role involves leading a team, managing operational standards, and encouraging a positive work atmosphere. Ideal candidates will have prior management experience and a commitment to high-quality service.

Qualifications

• Previous experience managing restaurants.
• Able to work independently and as part of a team.
• Commitment to high standards of food hygiene and safety.

Responsibilities

• Lead customer service initiatives, ensuring high customer satisfaction.
• Manage staff scheduling and operational efficiency.
• Monitor KPIs such as sales and food safety standards.

Skills

Leadership

Customer Service

Communication

Flexibility

Numeracy

Literacy

Job description

Restaurant Shift / Floor Manager

Location: CM77 8GA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, treating customers as a top priority.
• Be customer-focused in all restaurant operations.
• Accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback on performance, set goals, and offer support and guidance.
• Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times, and adjust accordingly.
• Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
• Coach employees on upselling and suggestive selling techniques.
• Identify areas for improvement, motivating employees through incentives for continuous growth.

Operations

• Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
• Set an example by remaining calm under pressure.
• Manage weekly stock orders, checking quality of incoming stock.
• Maintain equipment through scheduled preventative maintenance and calibration.
• Manage inventory effectively.
• Oversee opening and closing procedures.
• Maintain operational standards, including food quality, hygiene, speed of service, and hospitality.
• Implement health and safety procedures, reporting incidents promptly to the Regional Manager.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.