Restaurant Server

RedCat Independent Pubs; Wellow; On-site; GBP 20,000 - 25,000; Full time

Job summary

RedCat Independent Pubs is seeking hospitality team members who are passionate about delivering exceptional guest experiences. Candidates should excel in teamwork, communication, and maintain a focus on safety and cleanliness. Opportunities for advancement and training are available as the company expands across the UK.

Benefits

Employee recognition programme

Financial wellbeing programme

Apprenticeship Programme

Wellness Programme

Qualifications

• Passionate about providing excellent guest experiences.
• Understanding of business's commercial aspects.
• Willingness to learn and develop skills.

Responsibilities

• Work naturally as part of a team to enhance customer experience.
• Maintain cleanliness and safety in the work area.
• Become knowledgeable about products and ensure accurate handling of cash and stock.

Skills

Teamwork

Customer Service

Communication

Food Safety Awareness

Job description

What's in it for you?

• Tronc
• 25% off all food, drink, and rooms at all RedCat Venues* (T&C’s) apply
• Great opportunities to progress within a growing company
• Financial wellbeing programme
• Employee recognition programme
• Meal deals whilst on shift
• Apprenticeship Programme
• 24hrs access to the company's training and development site
• Wellness Programme

You love the venue you work for, and you are passionate about giving your guests an incredible experience. You work well in your team to ensure the food and drink you serve look and taste wonderful, delivered with integrity and passion. You share the courteous and hospitable values of your Managers, making recommendations to guests, offering friendly conversation, and answering their questions promptly.

You should have an understanding of the business's commercial aspects; how using promotions and recommendations can help your venue achieve profitability and growth, as well as ensuring all bills are recorded and paid accurately.

Keeping a clean and tidy section, following RedCat health and safety standards, and ensuring your department is inviting and immaculately presented at all times are also important.

Key Responsibilities

• Be a team player – work naturally as part of a team, communicate well, and consider colleagues and other departments to achieve the best customer experience.
• Be smart and friendly – well presented, professional, approachable, and able to stay calm and courteous during busy shifts.
• Be organized and tidy – multitask and prioritize customer requests while maintaining a neat and attractive work area.
• Prioritize safety – demonstrate awareness of allergen safety, COVID-safety, and adhere to health and safety procedures and licensing laws, reporting risks to managers.
• Become a product expert – know everything about our offerings, from garnished drinks to table settings.
• Handle stock and cash confidently – use EPOS systems accurately for orders and payments.
• Be eager to learn – participate in online courses, reading, and on-the-job coaching to develop your skills.

Hospitality is our personality, and we are RedCat!

Company Overview

RedCat is acquiring multiple pubs and inns across the UK, aiming to revive and regenerate these spaces through investment in buildings, design, branding, and people. We strive to create industry-leading, lifestyle-enhancing venues, injecting excitement into the hospitality sector. As an ambitious and fast-paced company, the opportunities at RedCat are endless for those ready to join us on this exciting journey.

The RedCat Way

We expect every employee to act with integrity, care, and respect. Whether managing a boutique hotel or making cocktails in a café bar, everyone should embody the RedCat way. Hospitality is your personality—be honest, a problem solver, and dedicated to providing every customer with an exceptional experience worth sharing.