Restaurant Operations Leader — Deputy General Manager

Cosmo; East Midlands; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive team environment

Job summary

COSMO Authentic World Kitchen in the United Kingdom seeks a proactive Deputy General Manager to partner with the General Manager. You will lead daily restaurant operations, mentor staff, and help drive customer satisfaction while monitoring budgets and financial targets.

The role demands strong leadership, excellent communication, and a passion for delivering outstanding guest experiences. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Proven experience as a Deputy General Manager, Assistant Manager, or in a leadership role within the restaurant or hospitality industry.
• Strong knowledge of restaurant operations, including both front-of-house and back-of-house.
• Excellent leadership and interpersonal skills, with the ability to motivate and guide staff at all levels.
• In-depth understanding of budgeting, cost control, and financial reporting for restaurant operations.
• Ability to manage customer service issues, guest complaints, and operational challenges in a calm and professional manner.
• Knowledge of food safety, sanitation standards, and local health regulations.
• Proficient in the use of POS systems, inventory management, and scheduling tools.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for the restaurant industry and a commitment to providing a positive customer experience.

Responsibilities

• Assist the General Manager in overseeing all restaurant operations, ensuring smooth day-to-day performance.
• Lead, train, and motivate staff to provide high-quality service and uphold company standards.
• Support the General Manager in managing financial performance, including budgeting, forecasting, and cost control.
• Ensure inventory levels are maintained, suppliers are managed, and stock is controlled to prevent waste and optimize cost efficiency.
• Ensure compliance with health and safety regulations, food safety standards, and internal policies.
• Monitor customer feedback and service quality, ensuring that any issues are addressed promptly and effectively.
• Coordinate staffing levels, managing schedules and ensuring optimal team performance during peak hours.
• Help with the implementation of marketing initiatives, events, and promotions to drive traffic and increase sales.
• Take responsibility for the restaurant in the absence of the General Manager, overseeing operations, staff, and customer experience.
• Participate in recruitment, training, and performance management for restaurant staff.

Skills

Leadership

Operations management

Budgeting

Cost control

Staff training

Customer service

Communication

Scheduling

POS systems

Food safety

Problem solving

Recruitment

Tools

POS systems

Inventory software

Scheduling software

Job description

COSMO Authentic World Kitchen in the United Kingdom seeks a proactive Deputy General Manager to partner with the General Manager. You will lead daily restaurant operations, mentor staff, and help drive customer satisfaction while monitoring budgets and financial targets.

The role demands strong leadership, excellent communication, and a passion for delivering outstanding guest experiences. Flexibility to work evenings, weekends, and holidays is required.