Restaurant Operations & Guest Experience Lead

Haz Restaurant; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Haz Restaurant in London seeks a capable Restaurant Manager to oversee daily operations, ensuring top service, strong team performance, and strict food safety compliance. You will drive revenue, manage costs, and lead FOH/BOH staff to deliver exceptional guest experiences across shifts.

The role requires proven hospitality management experience, leadership and organisational skills, and the ability to thrive in a fast-paced environment while upholding brand standards and health & safety

Qualifications

• Strong leadership, communication, and conflict‑resolution skills.
• Proven experience in hospitality or food-service management.
• Excellent organisational and multitasking abilities.
• Knowledge of food safety regulations and health & safety compliance.
• Financial literacy: budgeting, cost control, KPI analysis.
• Ability to work under pressure and manage fast‑paced service environments.

Responsibilities

• Oversee opening and closing procedures, ensuring cleanliness and readiness standards.
• Manage floor operations during service, coordinating with kitchen on pacing and table flow.
• Monitor inventory levels, order supplies, and maintain product availability.
• Ensure compliance with food safety, hygiene, HACCP, and allergen procedures.
• Maintain safe working conditions and address equipment issues promptly.
• Recruit, interview, hire, and onboard staff across FOH and BOH.
• Create staff schedules and manage labour costs in line with projected revenue.
• Train, coach, and develop team members; set performance expectations and manage underperformance.
• Build a positive, supportive team culture and lead by example.
• Ensure consistent, high-quality service standards.
• Address customer complaints promptly and professionally, resolving root causes.
• Monitor online reviews and guest feedback to improve satisfaction.
• Monitor sales performance, analyse KPIs, and prepare operational reports.
• Manage food and beverage costs, portion control, and waste reduction.
• Implement strategies to improve sales and address adverse trends.
• Negotiate with suppliers and maintain strong vendor relationships.
• Collaborate with kitchen leadership on menu development, specials, and seasonal items.
• Support marketing and promotional activities to increase footfall and revenue.
• Uphold company policies, brand standards, and operational consistency.

Skills

Leadership

Communication

Conflict resolution

Hospitality management

Organization

Multitasking

Food safety knowledge

Health & safety compliance

Financial literacy

Pressure handling

Job description

Haz Restaurant in London seeks a capable Restaurant Manager to oversee daily operations, ensuring top service, strong team performance, and strict food safety compliance. You will drive revenue, manage costs, and lead FOH/BOH staff to deliver exceptional guest experiences across shifts.

The role requires proven hospitality management experience, leadership and organisational skills, and the ability to thrive in a fast-paced environment while upholding brand standards and health & safety