Lead Restaurant Manager: Elevate Guest Experience & Ops

Croqueteria Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

28 days holiday

35% discounts in our restaurants and a

Employee assistance program

Career progression across sites

Trips to Spain to meet producers

Job summary

Croqueteria Ltd is seeking an experienced Restaurant Manager to lead our front-of-house team in London, ensuring an outstanding guest experience every day. You will drive operational excellence, staff development, and high service standards in a busy hospitality environment.

The role emphasizes hands-on leadership, customer service excellence, and close collaboration with senior leadership to optimize business performance across our sites.

Qualifications

• Experience as Restaurant Manager or Assistant Manager
• Strong leadership and people-management skills
• Passionate about hospitality and customer service
• Commercially aware with strong organisational ability
• Hands-on, positive and proactive attitude

Responsibilities

• Oversee daily restaurant operations and ensure smooth service
• Lead, motivate, and develop the team
• Deliver exceptional guest service and handle customer feedback
• Manage staffing levels, rotas, and recruitment
• Monitor financial performance, stock, and cost controls
• Ensure standards of health & safety and food hygiene are maintained
• Work closely with senior leadership to drive business performance

Skills

Leadership

People management

Customer service

Commercial awareness

Organisational skills

Hands-on attitude

Job description

Croqueteria Ltd is seeking an experienced Restaurant Manager to lead our front-of-house team in London, ensuring an outstanding guest experience every day. You will drive operational excellence, staff development, and high service standards in a busy hospitality environment.

The role emphasizes hands-on leadership, customer service excellence, and close collaboration with senior leadership to optimize business performance across our sites.