Restaurant Manager - Basingstoke

Bannatyne Group; Basingstoke; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bannatyne Group seeks an experienced restaurant leader to run day-to-day operations, ensuring high standards of service, presentation and guest experience. You will lead a passionate team, coach colleagues and coordinate events to deliver personalised guest journeys.

You will work with the management team to maintain brand standards, maximise revenue through upselling, and ensure health and safety, licensing, stock and costs are tightly controlled.

Qualifications

• Proven leadership in hospitality with a track record of motivating teams.
• Experience managing events, weddings or corporate functions is preferred.
• Strong knowledge of food safety, licensing and COSHH requirements.
• Ability to drive sales through upselling while maintaining guest experience.
• Experience in cost control, stock management and administration.

Responsibilities

• Take overall responsibility for day-to-day restaurant running and service quality.
• Lead, coach and develop the restaurant team to perform at their best.
• Manage bookings, events and guest journeys with a personal service.
• Collaborate with hotel operations to ensure seamless guest experience.
• Oversee stock, costs, wastage and rota planning to balance revenue and resources.
• Maintain brand standards and product knowledge across menus and facilities.
• Handle guest feedback professionally and resolve issues promptly.
• Ensure health and safety compliance and appropriate licensing is observed.
• Proactively upsell and promote promotions to maximise revenue.

Skills

Hospitality leadership

Team development

Customer service

Sales upselling

Operations management

Time management

Education

Food Hygiene certification

Personal Licence

First Aid certification

Fire Safety certification

Tools

Restaurant management software

Job description

Take overall responsibility for the smooth and efficient day-to-day running of the restaurant, ensuring consistently high standards of service, presentation and guest experience.

Lead, motivate and develop the restaurant team, providing clear direction, coaching and support to help colleagues perform at their best.

Manage restaurant service during private events, including weddings, celebrations and corporate functions, ensuring a personal and tailored experience for every guest.

Work closely with the Management team and other departments to coordinate operations and deliver an exceptional end-to-end guest journey.

Oversee restaurant bookings, table allocations and service requirements, ensuring the team is fully prepared for each service.

Maintain excellent product knowledge across all menus, promotions and hotel and spa facilities, ensuring the team can confidently advise guests and maximise sales opportunities.

Monitor and maintain brand and service standards, ensuring guest expectations are consistently met and exceeded.

Drive food and beverage sales through effective upselling, promotions and excellent customer service, supporting the achievement of departmental revenue targets.

Monitor operational performance, staffing levels and rotas to ensure the restaurant is appropriately resourced and operating efficiently.

Take responsibility for stock control, stock rotation, ordering and wastage, ensuring effective cost management and commercial awareness.

Ensure cleaning schedules, health & safety checks, food safety procedures and compliance standards are maintained at all times.

Work closely with the kitchen team to ensure food service is delivered efficiently, accurately and to the required standards.

Support the wider hotel and hospitality operation when required, helping to ensure a seamless and professional guest experience throughout the venue.

Deal confidently and professionally with guest feedback, queries and complaints, resolving issues promptly and escalating where appropriate.

Ensure all team members understand and follow company policies, procedures and relevant licensing, food safety and health & safety requirements.

Carry out other duties as required to support the smooth and successful operation of the hotel, restaurant and wider Bannatyne offering., At Bannatyne, we believe in empowering our teams to deliver exceptional guest experiences while supporting their personal and professional development. If you're an experienced hospitality leader looking for your next opportunity, Bannatyne is the place to grow your career.

We're looking for an enthusiastic, service-driven professional to lead our restaurant operations and create exceptional guest experiences. You'll take responsibility for the day-to-day running of the restaurant, lead and develop a passionate team, and ensure consistently high standards of service, presentation, and hospitality.

Previous experience in a restaurant management or hospitality management role, ideally within a hotel, restaurant or leisure environment.

A confident and inspirational leader with the ability to motivate, coach and develop a team.

Strong commercial awareness with experience of managing sales, costs, stock and operational performance.

Excellent interpersonal and communication skills, with a genuine passion for delivering exceptional customer service.

Strong organisational and time management skills, with the ability to manage multiple priorities in a busy environment.

A keen eye for detail and a commitment to maintaining consistently high standards.

The ability to remain calm, professional and solutions-focused under pressure.

Knowledge of food safety, health & safety and COSHH requirements, with a commitment to maintaining a safe working environment.

Experience of managing events, functions or banqueting would be advantageous.

Flexibility to work shifts, including evenings, weekends and holidays.

It would be desirable if you had a Food Hygiene certification and a Personal Licence. It would also be advantageous if you had First Aid and Fire Safety certifications and experience using hotel or restaurant management software.