Restaurant Manager

The Ivy Collection; Royal Tunbridge Wells; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Ivy Collection is seeking a confident Restaurant Manager to join its dynamic team in Royal Tunbridge Wells. The ideal candidate will ensure exceptional guest experiences, manage team performance, and uphold the restaurant's high standards, all while enjoying various employee benefits and career development opportunities.

Benefits

Competitive industry pay

50% staff discount

Career development and training

Extra holiday allowance

Birthday day off

Access to discounts on retailers

Qualifications

• 2+ years of experience as a Restaurant Manager or in a similar role.
• Experience overseeing a team of managers and front of house operations.
• Ability to perform well under pressure.

Responsibilities

• Provide friendly and professional service leading by example.
• Build and maintain an efficient team, driving towards business objectives.
• Manage employees in line with agreed standards and provide regular feedback.

Skills

Exceptional service

Team leadership

English language proficiency

Job description

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Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Career development and training, including apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your birthday as a day off—guaranteed!
• Access to discounts on hundreds of retailers, health, entertainment, travel & more.

Key elements of your role as Restaurant Manager:

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and ensure all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals.
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyze Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.

About you:

• You have 2+ years of experience in this position.
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow guests with exceptional service, and you can cope well under pressure during busy service.
• You have excellent English language skills.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.