Restaurant Manager

Dakota Hotels; Motherwell; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Staff discounts on stays and dining

Bonuses for referrals and Trip Advisor

Additional holiday day on anniversary

Meals on duty

Job summary

Dakota Hotels in Scotland is seeking a Restaurant Manager to lead the dining team and uphold the Dakota Experience.

You will oversee service across breakfast, lunch and dinner, train staff, and work with the Head Chef on menu and wine list. Strong leadership and communication are essential to success in this fast-paced setting.

This role offers a hands-on, growth-oriented environment with opportunities to advance and contribute to exceptional guest experiences.

Qualifications

• At least one year's experience as an Assistant Restaurant Manager or above in a similar full-service restaurant.
• A minimum of four years experience working in restaurants.
• Experience in writing wine lists, development of team members, and F&B revenue maximisation.
• Comprehensive knowledge of wines and high-end service standards. Certification in WSET level 2 or above is beneficial.
• A confident leader with a hands-on approach to leading a team.
• Be an outgoing personality with effective communication skills.
• Ability to work at pace and be proactive for the duration of your shift.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.

Responsibilities

• Run services within the restaurant through breakfast, lunch or dinner, offering the highest levels of service to all guests. Hands-on service and hosting; drive standards.
• Drive the commercial running of the restaurant including writing the wine list and payroll management; rota, bookings diary, sequence of service; drive sales culture.
• Communicate with Bar, Kitchen and Reception to ensure a smooth service and enhance the Dakota Experience for guests.
• Collaborate with HR on interviewing, training, appraisals and ongoing people development; deliver on-the-job training for polished guest service.

Skills

Team leadership

Training delivery

People management

Wine knowledge

Rota writing

Education

WSET Level 2 or above

Job description

We are seeking a hospitality professional with a passion for great food and wine for the role of Restaurant Manager.

PRIMARY ROLE RESPONSIBILITIES

Reporting to the F&B Manager, the role ofRestaurantManagerisresponsible fordriving and leading the levels of service delivered within ourrestaurantwith a strong focus on training our team to continuously be improving service standards. The primaryresponsibilitiesof the role includes:

• Run services within the restaurant through breakfast, lunch or dinner, offering the highest levels of service to all guests. Have a hands-on approach to service and hosting, driving standards at all times.
• Drive the commercial running of the restaurant including writing the wine list, working closely with the Head Chef to provide guest feedback on our dishes, managing payroll by writing the rota, managing the bookings diary, sequence of service, as well as driving a culture of sales through service.
• Communicate effectively with all other departments especially the Bar and Kitchen to ensure a smooth service. Work with Reception to increase resident to diner ratios and to provide guests with the full Dakota Experience.
• Work closely with HR to support the journey of a team member by being involved in the interview process, ongoing training, holding appraisals, and conducting frequent one-to-one meetings. Implement training plans and deliver on-the-job training to drive the smoothest, most polished levels of guest service throughout the F&B operation.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least one years’ experience as an AssistantRestaurantManageror above in a similar calibre of full-servicerestaurantwith experience in writing rotas, delivering training, and daily people management.
• A minimum of fouryears experienceworking inrestaurants.
• Demonstrable experience in writing wine lists, the development of team members, and F&B revenue maximisation.
• Comprehensive knowledge of wines and high-end service standards. Certification in WSET level 2 or above is beneficial.
• A confident leader with a hands-on approach to leading a team
• Be an outgoing personality with effective communication skills.
• Ability to work at pace and be proactive for the duration of your shift.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented witha great pridefor the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.