Restaurant Manager

Grosvenor Casinos Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading casino brand seeks a Restaurant Manager to lead their new dining operation in London. The successful candidate will ensure high-quality customer experiences and operational excellence while training a new team and engaging with stakeholders for commercial success.

Qualifications

• Minimum 3 years’ experience in a high-end restaurant.
• Proven ability in VIP guest experiences.
• Strong knowledge of cost control and food safety standards.

Responsibilities

• Oversee daily operations and maintain high standards.
• Analyze performance metrics for improvements.
• Train and develop restaurant staff to enhance service quality.

Skills

Leadership

Commercial Acumen

Communication

Customer Experience

Job description

Job Description

The Restaurant Manager will serve as the face of our brand-new restaurant operation. Reporting to the Food and Beverage Manager, this role provides operational expertise, commercial insight, and day-to-day leadership to ensure the restaurant delivers an exceptional dining experience.

The ideal candidate will be a dynamic, customer-focused professional with a strong background in high-quality London dining establishments. They must have a proven ability to influence and collaborate with operational teams, along with a passion for hospitality and the ability to coach and train a new team to deliver a seamless, premium dining experience.

Operational Excellence

• Partner with the Food and Beverage Manager, Executive Chef, and casino management to ensure the smooth daily operation of the restaurant.
• Lead by example, maintaining exceptional operational standards and identifying opportunities for improvement.
• Support the implementation, review, and maintenance of F&B policies, procedures, and standards to ensure consistency and compliance.

Commercial Performance

• Analyse restaurant performance metrics (revenue, margins, waste, customer satisfaction) to identify trends and opportunities.
• Collaborate with the management team to develop and execute strategies that drive revenue growth and improve profitability.
• Support the development and launch of new menus, products, and promotions to enhance customer engagement.

Customer Experience

• Monitor and evaluate customer feedback to identify areas for improvement.
• Work with operational teams to ensure a seamless and memorable dining experience.
• Champion initiatives that elevate service quality, menu innovation, and overall satisfaction.

Training & Development

• Train and develop the restaurant team to uphold the highest service and operational standards.
• Share best practices and provide coaching to foster continuous improvement.

Stakeholder Engagement

• Build strong relationships with casino management, F&B teams, and support functions to drive success.
• Serve as the primary point of contact for restaurant-related inquiries and initiatives.
• Communicate effectively with stakeholders at all levels to align with broader F&B objectives.

Required Skills & Competencies

• Strong knowledge of restaurant operations, including food safety, allergens, and beverage service.
• Excellent commercial acumen with the ability to analyse data and make informed decisions.
• Proven leadership skills with the ability to motivate and develop a team.
• Strong critical thinking skills and a solutions-oriented mindset.
• Exceptional communication and people skills.
• Passion for delivering outstanding customer experiences.

Qualifications

• A minimum of 3 years’ experience as a Restaurant Manager in a high-end hospitality environment—think luxury hotels, fine dining, or Michelin-starred establishments.
• A proven ability to deliver exceptional guest experiences while driving commercial success in a VIP setting.
• Strong command of cost control, inventory systems, and food safety standards, with a meticulous eye for operational detail.
• A natural leader with a track record of building, mentoring, and inspiring high-performing teams in fast-paced, service-led venues.

Additional Information

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