Restaurant Manager

Tim Hortons; Falkirk; On-site; GBP 32,000 - 37,000; Full time

Job summary

Join a leading coffee chain as a Restaurant Manager in Falkirk. You will lead a passionate team, prioritize customer satisfaction, and ensure operational efficiency. This role offers a competitive salary and opportunities for growth in a dynamic environment.

Qualifications

• Previous experience managing restaurants.
• Ability to work independently and as part of a team.
• Commitment to high standards of food hygiene and safety.

Responsibilities

• Leading by example, prioritizing customers.
• Recruiting, interviewing, onboarding, and training team members.
• Analyzing KPIs such as sales and staff turnover.

Skills

Leadership

Customer Focus

Communication

Job description

Restaurant Manager

Location: FK5 4HA

Salary: £32,000 plus Bonus

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing Manager with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new locations over the next 10 years.

We prioritize customer satisfaction and are currently looking for outgoing Restaurant Managers to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To be successful as a Restaurant Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a team, thrive on customer satisfaction, and love coffee, we would love to hear from you.

As a Restaurant Manager, you should:

• Have an outgoing and positive personality; work should be enjoyable!
• Manage and develop a passionate team committed to delivering the best guest experience.

Key Responsibilities

As a Tim Hortons Restaurant Manager, you will be responsible for:

Customer Service

• Leading by example, prioritizing customers.
• Maintaining a customer-focused approach in all operations.
• Scheduling staff accurately to meet customer demand.
• Supporting the team to ensure operational efficiency.
• Conducting regular store walks from the customer's perspective.

People

• Encouraging staff to share suggestions and concerns.
• Recruiting, interviewing, onboarding, and training team members.
• Providing performance feedback, setting goals, and offering support.
• Managing absences and submitting payroll information.
• Working with Shift Managers to identify high performers and potential talent.
• Creating a positive, respectful work environment free from discrimination.
• Handling performance management in collaboration with HR.

Driving Sales

• Understanding sales trends, popular products, and peak times.
• Ensuring products are well-merchandised and marketing campaigns are executed.
• Training staff in upselling and suggestive selling techniques.
• Completing weekly cost control reports, including P&L analysis.
• Identifying areas for improvement and motivating staff through incentives.

Operations

• Analyzing KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Maintaining composure under pressure and setting an example for the team.
• Managing stock orders and quality control of incoming stock.
• Scheduling maintenance for equipment and ensuring operational standards are met.
• Overseeing cleanliness, food hygiene, and customer experience.
• Adhering to health and safety procedures and reporting incidents promptly.
• Working flexible shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible and disciplined approach to work.
• Experience in food environments is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Knowledge of health and safety procedures.

If you’re a Restaurant Manager eager to help us expand and grow your career, we’d love to hear from you.

This could be the excellent new opportunity you’re looking for—join us!