Restaurant Manager

The Ivy Collection; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading restaurant group in the UK seeks a confident Restaurant Manager. The role involves managing a dynamic team to deliver outstanding guest experiences. The successful candidate will ensure quality service and foster a positive team culture while benefiting from competitive pay and career development opportunities.

Benefits

Competitive industry pay

50% staff discount for you and 3 friends

Career development and training

Extra holiday allowance after 5 years

Birthday day off guaranteed

Access to retail and travel discounts

Qualifications

• Minimum of 2 years’ experience in restaurant management.
• Ability to manage a team effectively under pressure.
• Excellent English language skills.

Responsibilities

• Provide professional service and lead by example.
• Build an efficient team driving business objectives.
• Respond effectively to guest requests.

Skills

Leadership

Customer Service

Time Management

Job description

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Welcome to The Ivy Collection, where we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and unforgettable moments.

We’re searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive industry pay (based on salary & Tronc)
• All managers receive a variable element of Tronc
• 50% staff discount for you and up to 3 friends when dining in our restaurants
• Celebrate career anniversaries with a gift voucher to dine in our restaurants
• Career development and training, including apprenticeships
• Extra holiday allowance—up to 5 extra days after 5 years of service
• Take your birthday as a day off—guaranteed
• Access to discounts on hundreds of retailers, health, entertainment, travel, and more

Key responsibilities of your role as Restaurant Manager:

• Provide friendly, courteous, and professional service at all times, leading by example
• Build and maintain an efficient team, driving towards business objectives
• Develop a learning culture where all team members feel valued and rewarded
• Manage employees according to skills and standards, providing regular feedback and appraisals
• Respond promptly and effectively to guest requests and queries
• Analyze Mystery Diner reports and communicate findings to improve service and learn

About you:

• Minimum of 2 years’ experience in this position
• Experience and skills to oversee and support a team of managers and the entire front of house operation
• Passion for delivering exceptional guest service and ability to perform well under pressure during busy periods
• Excellent English language skills

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values foster an environment where we are happy, engaged, and caring for ourselves, colleagues, guests, and celebrating individualities and differences.