Restaurant Host - Romy Gill at The Pem

Hilton; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hourly pay + service charge

Travel perks – hotel discounts

ESPP program

Paid parental leave

Caregiving support

Crisis concierge

Employee wellness resources

Holiday entitlement 28 days +

Uniform provided

Meals on duty

Job summary

Conrad London St. James, part of Hilton, offers a position in a globally recognised luxury hospitality brand. You will welcome guests, coordinate seating, and contribute to delivering exceptional service across Food and Beverage areas.

The role includes an hourly rate of £13.26 with a generous average annual service charge, plus travel perks and employee benefits designed to support wellbeing and career growth.

Qualifications

• Welcome guests in a polite and friendly manner.
• Coordinate seating for customers.
• Upsell with latest departmental incentives.
• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events.

Responsibilities

• Welcome guests in a polite and friendly manner.
• Coordinate seating for customers.
• Up-sell with latest departmental incentives.
• Manage table set-ups.
• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events.

Skills

Guest service

Upselling

Teamwork

Job description

Exceptional Hospitality Starts with You

Conrad London St. James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

Job Description

Conrad London St. James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World Of Rewards

• Hourly pay of £13.26 plus an expected average annual service charge between £4,000 - £4,500


• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program


• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future


• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents


• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones


• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care


• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)


• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)


• Smart uniform provided


• Free and healthy meals when on duty


• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Responsibilities

Here’s what you’ll do during a typical day:

Required

• Welcome guests in a polite and friendly manner


• Coordinate seating for customers


• Up-sell with latest departmental incentives


• Manage table set-ups


• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events

Travel

• St James Park Tube Station – District & Circle Line – across the road


• Westminster Tube Station – Jubilee Line (4 Mins Walk)


• Victoria Station (8 Mins Walk)


• Waterloo Station (10 Mins Walk)

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.