Restaurant GM: Lead Growth, Team Culture & Guest Experience

Harri.com; Glasgow; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Free chicken & chips

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in Glasgow is seeking a Restaurant General Manager to lead the restaurant, own performance metrics, and ensure an outstanding guest experience. You will build and coach a high-performing team, manage operations, scheduling, stock and reporting, and create a welcoming environment where guests and staff thrive.

We value authenticity, ambition and teamwork, offering a supportive environment with opportunities to grow within the brand.

Qualifications

• Experience leading restaurant teams and achieving KPI targets.
• Excellent communication and people-management skills.
• Strong focus on guest experience and service standards.

Responsibilities

• Lead restaurant operations, owning performance and vibe.
• Train, coach and motivate staff to raise standards.
• Drive KPIs and ensure daily targets are met.
• Oversee rostering, stock, and reporting to keep operations smooth.
• Create memorable guest experiences that convert first-time visitors into regulars.

Skills

People leadership

Team building

Operational excellence

Guest experience

Performance management

Job description

KFC in Glasgow is seeking a Restaurant General Manager to lead the restaurant, own performance metrics, and ensure an outstanding guest experience. You will build and coach a high-performing team, manage operations, scheduling, stock and reporting, and create a welcoming environment where guests and staff thrive.

We value authenticity, ambition and teamwork, offering a supportive environment with opportunities to grow within the brand.