Restaurant General Manager: Lead People & Guest Experience

KFC Doncaster - Lakeside Factory Outlet; Doncaster; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC Doncaster - Lakeside Factory Outlet is hiring a Restaurant General Manager to lead from the front and take full ownership of the restaurant. You’ll be accountable for performance, people, culture and results, ensuring brilliant guest experiences while building a high performing, future ready team.

Lead like you mean it, deliver through others, unleash potential, execute with focus and fuel exceptional restaurant experiences.

Responsibilities

• Lead like you mean it. Take full ownership of the restaurant, leading performance, culture, and standards with confidence. Make sound decisions that deliver results today while supporting long term success, stay accountable for outcomes, and remain calm and decisive during busy or challenging periods.
• Deliver Through Others. Build and lead a high performing leadership team, developing people through regular coaching and feedback. Delegate with confidence to create ownership at all levels, and recognise great performance to drive results and a positive culture.
• Unleash Potential. Attract and develop great people, recruiting diverse talent with the potential to grow. Build strong relationships, identify future leaders early, and create clear development and progression pathways that strengthen the team for the long term.
• Execute With Focus. Keep the restaurant running smoothly and efficiently by setting clear priorities, maintaining strong operational standards, and planning labour and stock effectively. Proactively remove any barriers that could impact performance or results.
• Fuel Exceptional Restaurant Experiences. Deliver a great guest experience by leading your team to provide fast, friendly, and consistent service. Use feedback to continually improve, make every guest feel welcome, and empower your team to resolve customer concerns confidently and professionally.
• Shape the Future. Shape the future of the restaurant by leading your team confidently through change, embracing new ways of working, and using insight to drive improvement. Work closely with your Area Coach to identify opportunities, plan ahead, and deliver long term business success.

Job description

KFC Doncaster - Lakeside Factory Outlet is hiring a Restaurant General Manager to lead from the front and take full ownership of the restaurant. You’ll be accountable for performance, people, culture and results, ensuring brilliant guest experiences while building a high performing, future ready team.

Lead like you mean it, deliver through others, unleash potential, execute with focus and fuel exceptional restaurant experiences.