Restaurant General Manager — Lead People, Elevate Guest Experience

Kentucky Fried Chicken (KFC); Downside; On-site; GBP 35,000 - 65,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) in the United Kingdom seeks a Restaurant General Manager to lead operations and own performance, guest experience, and culture. You will drive team development, accountability, and strategic planning to deliver consistent results across the restaurant network.

Applicants should demonstrate strong leadership, commercial awareness, and the ability to coach a diverse team in a high-volume setting, while maintaining brand standards and a safe, welcoming environment.

Qualifications

• Experience leading large teams and driving service standards.
• Strong guest focus with ability to improve KPIs.
• Proven ability to develop people and succession plans.

Responsibilities

• Lead from the front and own restaurant performance, culture, and results.
• Build and coach a high performing leadership team and delegate effectively.
• Attract and develop talent with progression pathways.
• Set priorities, manage labour and stock, and remove barriers to performance.
• Deliver fast, friendly, and consistent guest experiences and resolve issues.

Skills

Leadership

People management

Customer focus

Financial acumen

Tools

POS systems

MS Excel

Job description

Kentucky Fried Chicken (KFC) in the United Kingdom seeks a Restaurant General Manager to lead operations and own performance, guest experience, and culture. You will drive team development, accountability, and strategic planning to deliver consistent results across the restaurant network.

Applicants should demonstrate strong leadership, commercial awareness, and the ability to coach a diverse team in a high-volume setting, while maintaining brand standards and a safe, welcoming environment.