Restaurant Front of House Manager

RE Group; Cheltenham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Supportive team environment

Job summary

RE Group is seeking an experienced Front of House Manager to lead daily operations of a busy, well-established, family-run restaurant in Cheltenham. You will supervise the front of house team, maintain service standards, and ensure a warm, welcoming guest experience.

Responsibilities include cash handling, stock control, rota planning, recruitment and onboarding, and driving exceptional customer service. The role rewards hands-on leadership, a calm demeanour under pressure, and a passion for

Qualifications

• Experience in Front of House management.
• Strong leadership and people management skills.
• Experience managing rotas, stock and cash handling.
• Excellent customer service and communication skills.

Responsibilities

• Oversee daily cashing-up procedures and balance tills.
• Monitor stock movement, deliveries and PAR levels; manage stock and wastage.
• Maintain cleanliness and high presentation standards across restaurant and bar areas.
• Lead, schedule and develop the front of house team; recruit and onboard staff.
• Ensure guests receive a warm, welcoming experience and handle queries professionally.

Skills

Front of House

Leadership

Customer Service

Team Management

Cash Handling

Stock Management

Staff Rota

Job description

Restaurant Front of House Manager
Location: Cheltenham
Salary: Competitive, dependent on experience

Lead the Front of House in a Unique, Family-Owned Restaurant
We're looking for an experienced Front of House Manager to lead the daily operations of a busy and well-established restaurant. This is an exciting opportunity to join a family-run business with a rich heritage, where quality, customer service and teamwork are at the heart of everything they do.
If you're passionate about hospitality, thrive in a fast-paced environment and enjoy leading teams to deliver exceptional customer experiences, we'd love to hear from you.

The Role
As Front of House Manager, you'll take responsibility for the smooth day-to-day running of the restaurant, ensuring customers receive outstanding service while leading, motivating and developing the front of house team.

Key Responsibilities

Cash Management

• Oversee daily cashing-up procedures.
• Ensure tills and floats balance accurately each day.
• Manage cash floats and change requirements.

Stock Management

• Monitor stock movement and storage, ensuring all areas remain organised.
• Check deliveries against orders and resolve supplier discrepancies.
• Manage stock ordering and maintain appropriate PAR levels.
• Monitor budgets and investigate any stock variances or wastage.

Restaurant Standards

• Maintain exceptional cleanliness throughout all restaurant and bar areas.
• Ensure cleaning schedules are completed consistently.
• Maintain high standards of presentation, including polished glassware and cutlery.

Team Leadership

• Produce efficient staff rotas to maximise productivity.
• Support recruitment and onboarding of new Front of House team members.
• Coach, mentor and develop staff to deliver outstanding service.
• Ensure all team members are fully trained and consistently meet company standards.

Customer Experience

• Lead by example, providing a warm and welcoming experience for every guest.
• Resolve customer queries and complaints professionally.
• Ensure consistently high standards of food and beverage service.
• Take a proactive approach to problem-solving during busy service periods.

About You

• Previous experience in a Front of House Management role.
• Strong leadership and people management skills.
• Experience managing rotas, stock and cash handling.
• Excellent customer service and communication skills.
• A hands-on approach with the ability to motivate a team.
• Strong organisational skills and attention to detail.
• The ability to remain calm and make decisions in a busy environment.

What's on Offer

• Competitive salary (dependent on experience).
• Opportunity to join a successful family-owned business with a fantastic reputation.
• A supportive team environment.
• Career development opportunities.
• The chance to play a key role in delivering an exceptional dining experience.