Restaurant Excellence Manager

KFC Corporation; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team at an established industry player, where you will be pivotal in driving operational excellence and digital transformation across multiple locations. As a Restaurant Excellence Manager, you will collaborate closely with various teams to enhance processes, ensure best practices, and lead strategic initiatives that elevate customer experiences. This role offers a unique opportunity to influence and innovate within a fast-paced environment, ensuring that every aspect of operations aligns with the company's vision. If you're passionate about fostering growth and enhancing team performance, this is the perfect opportunity for you!

Benefits

Competitive salary reviewed annually

Annual bonus based on performance

Very generous pension

Private medical insurance

Critical Illness cover

Life Assurance

Income Protection

5 Recharge Days

Flexi-Fri’yays

Study Support

Qualifications

• Strong background in project management and digital transformation.
• Excellent relationship-building and management skills.

Responsibilities

• Lead the Restaurant Excellence Strategy and ensure operational success.
• Drive continuous improvement and digital transformation initiatives.

Skills

Project Management

Influencing Skills

Negotiation Skills

Relationship Building

Six Sigma Understanding

Digital Transformation

Education

Degree in Business Management or related field

Tools

Yum! Global Tools

Job description

Welcome to the flavourful world of Pizza Hut, where our handcrafted pizzas are made with passion! But we're not just about pizza; we're here to help you shape your future and reach for the stars. No matter what success means to you, we've got your back every step of the way. Get ready to conquer challenges, seize opportunities, and rise to new heights with us!

At Pizza Hut, we create an exciting environment that nurtures personal and professional growth. It's a place where we work together, grow as a team, and celebrate each other's achievements. Because when you rise, we all rise! So, are you ready to embark on your journey to success? Let's do this!

Bringing People Together with Pizza Hut's #JoyofPizza!

With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. We're proud to operate nearly 300 Pizza Hut Delivery outlets in the UK.

But wait, there's more to our pizza game! We've introduced amazing creations like the legendary Deep Pan, crave-worthy Stuffed Crust, and smile-inducing Cheesy Bites. Our latest mouth-watering innovation? The heart-melting MELTS. And guess what? We're not done yet. Stay tuned for cheesy surprises!

At Pizza Hut, our North Star is to be the #1 Choice in Pizza, by bringing people together through the joy of pizza. We're like the cheese that binds families, sparks reunions, and turns strangers into pizza pals. Slice by slice, we spread happiness and create lasting memories. Our legacy is cheesy, and we're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees.

As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences.

So, come on over and let us sprinkle some pizza magic into your life. Pizza dreams do come true at Pizza Hut!

About the job

The role of Restaurant Excellence Manager will ensure all Pizza Huts across the Business Unit are operationally set up for success. This role will be the project manager for key strategic initiatives that will enable us to increase transactions and step-change our digital transformation. In addition to the Operations Field team, the candidate will help drive continuous improvement across the estate and be an enabler to our Operations team. The role will be the lead touch point for all digital & sales transformation initiatives for operations. The role will also involve building relationships with the Global Operations team on core projects and market initiatives.

Day in the Life

• You will partner closely with the COO to deliver the Restaurant Excellence Strategy and ensure that the broader Operations team are aligned.
• You will own all Pizza Hut Operations processes and procedures making sure best practice is accessible by all franchise partners across the UK, Ireland, and France.
• You will lead our Hut Excellence Committee, analyze and improve ways of working for our store teams with a focus on embedding Yum! global tools, systems, and practices.
• You will lead on all things relating to data insights to drive continuous improvement.
• Operational Lead for emerging aggregator business in partnership with the aggregator manager for the brand.
• You will ensure the right balance of stability and continuous improvement within this role, be a leader on innovation and build on the suite of existing restaurant technology to shape the hut of the future.
• The role will be responsible for direct reports, with responsibility for continuous improvement, food safety, and internal audit, guest feedback and product innovation your team will execute meaningful moments and excellent experiences for our guests.
• More broadly, the role-holder will act as a gate keeper to the wider business to ensure that any activity hitting our front-line teams is done through an operations lens, being as simple and effective as possible.
• You will also partner closely with our finance and development teams as we look to enhance the footprint of Pizza Hut across the Business Unit, ensuring that new concepts and assets have systems and processes in place to perform.
• You will partner with Global counterparts on projects and committees to drive innovation globally.
• You will lead on Hut Implementation and execution ensuring Teams are set up for success across our growing franchisee estate.

So, by becoming a part of Pizza Hut, you're not just entering a workplace; you're becoming a cherished member of a team that values authenticity, fosters collaboration, and provides a clear pathway for your success in delivering happiness, one uniquely crafted pizza at a time.

You’re Good At?

• Being the guardian of the operating model.
• Being able to build critical relationships to ensure that all decisions and actions are considerate of field teams.
• Working closely with all corporate functions.
• Strong influencing and negotiation skills.
• A background in project management and/or a strong Six Sigma understanding within a food setting would be advantageous.
• Experience in consulting for the retail, restaurant, QSR, hospitality, & F&B space preferred around driving digital transformation and/or top-line sales growth.
• You will have excellent relationship-building and management skills.

What's in it for you?

• Competitive salary reviewed annually.
• Annual bonus, based on company and individual performance.
• Very generous pension.
• Loaded insurance cover - Private medical, Critical Illness, Life Assurance, Income Protection, and Personal Accident Cover.
• Hybrid working to ensure this role works for you with our RSC (Head office) by London Bridge.
• 5 Recharge Days – These are additional days of annual leave for rest and recreation.
• Flexi-Fri’yays – we aim to finish at 1 p.m. on Friday all year round.
• Enhanced Parental Leave and return to work policies.
• Vision Benefits - Eye test vouchers.
• Employee Assistance Programme – offering free, confidential advice and support on any issue.
• Online Discounts – up to 50% on a wide range of retailers and service providers.
• Study Support – may be available for job-related qualifications.
• Wellness perks – Flexible and voluntary benefits for you to convert into your own benefit plan unique to you and your lifestyle. Some options include Dental Insurance, Health and Fitness (including gym discounts and health screening), subscription services and memberships, cycle schemes, and travel insurance just to name a few).