Restaurant Excellence Manager

Yum; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a leading global pizza company as a Restaurant Excellence Manager, where you will play a pivotal role in driving operational success and innovation. This exciting position involves managing strategic initiatives, overseeing digital transformation, and collaborating with teams across the UK and beyond. You'll be part of a dynamic environment that values authenticity and teamwork, with opportunities for personal and professional growth. If you're passionate about enhancing customer experiences and shaping the future of dining, this is the perfect opportunity for you.

Benefits

Competitive Salary

Annual Performance-Based Bonus

Generous Pension Scheme

Comprehensive Medical Insurance

Hybrid Working Model

Additional Leave Days

Early Finish on Fridays

Enhanced Parental Leave

Eye Care Vouchers

Study Support

Qualifications

• Experience in retail or restaurant sectors, especially in digital transformation.
• Strong project management skills and ability to influence stakeholders.

Responsibilities

• Manage strategic initiatives for operational success across Pizza Huts.
• Collaborate with teams to drive digital transformation and continuous improvement.

Skills

Project Management

Digital Transformation

Relationship Management

Influencing and Negotiating

Six Sigma

Retail Experience

Education

Bachelor's Degree

Relevant Certifications

Tools

Data Analysis Tools

Restaurant Technology

Job description

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Job Description

Welcome to the flavourful world of Pizza Hut, where our handcrafted pizzas are made with passion! We are committed to helping you shape your future and reach for the stars, supporting your success every step of the way. Join us to conquer challenges, seize opportunities, and rise to new heights!

At Pizza Hut, we foster an environment that encourages personal and professional growth. We work together as a team, celebrate achievements, and aim for collective success. Are you ready to start your journey with us? Let's do this!

Bringing People Together with Pizza Hut's #JoyofPizza!

With over 60 years of history, Pizza Hut is the world's largest pizza company, operating over 18,000 stores across 100 countries, including nearly 300 delivery outlets in the UK.

Our innovations include Deep Pan, Stuffed Crust, Cheesy Bites, and MELTS, with more to come. We aim to be the #1 choice in pizza, bringing people together and spreading happiness slice by slice, creating lasting memories.

As part of the YUM! Brands family, alongside KFC, Taco Bell, and The Habit Burger Grill, we strive for culinary excellence and exceptional dining experiences.

Why Join Us? Our Recipe for Good

We are dedicated to growth and sustainability through our "Recipe For Good," focusing on:

• More Equality
• Less Carbon
• Better Packaging

In collaboration with our ESG team, we aim to make sustainability a core part of our success, including eco-friendly packaging, emission reductions, and community opportunities.

About the Job

The Restaurant Excellence Manager will ensure all Pizza Huts in the Business Unit are operationally successful. This role involves managing strategic initiatives, driving digital transformation, and supporting continuous improvement across the estate. You will be the main contact for digital and sales transformation projects and collaborate with the Global Operations team on key initiatives.

Day in the Life

• Partner with the COO to implement the Restaurant Excellence Strategy.
• Manage operations processes and ensure best practices are shared across franchise partners in the UK, Ireland, and France.
• Lead the Hut Excellence Committee and analyze ways to improve store operations.
• Utilize data insights for continuous improvement.
• Oversee emerging aggregator business partnerships.
• Innovate and develop restaurant technology to shape the future of our outlets.
• Manage direct reports focusing on improvement, food safety, audits, guest feedback, and product innovation.
• Ensure activities are front-line friendly and align with operational goals.
• Collaborate with finance and development teams to support expansion and new concepts.
• Work with global counterparts on projects and committees to drive innovation.
• Lead on Hut Implementation and franchisee support.

Joining Pizza Hut means becoming part of a team that values authenticity, collaboration, and success in delivering happiness through our pizzas.

You're Good At?

• Maintaining the operating model.
• Building relationships with field teams.
• Collaborating with corporate functions.
• Influencing and negotiating effectively.
• Project management or Six Sigma experience is advantageous.
• Experience in retail, restaurant, or F&B sectors, especially in digital transformation or sales growth.
• Excellent relationship management skills.

What’s in it for you?

• Competitive salary with annual reviews.
• Annual performance-based bonus.
• Generous pension scheme.
• Comprehensive insurance: medical, critical illness, life, income protection, and accident cover.
• Hybrid working model near London Bridge.
• Additional leave days for rest and recreation.
• Early finish on Fridays.
• Enhanced parental leave and return policies.
• Eye care vouchers.
• Confidential employee support services.
• Discounts on retail and services.
• Study support for relevant qualifications.
• Wellness benefits tailored to your lifestyle.