Restaurant Customer Advisor

Dobbies; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dobbies is seeking passionate Restaurant Customer Advisors to deliver exceptional experiences to our customers. In this role, you'll provide outstanding service and promote our membership benefits. If you thrive in a dynamic environment and enjoy teamwork, join Dobbies as we celebrate our love for gardens and communities!

Benefits

Generous annual leave entitlement

50% off in restaurants

Access to Wagestream for financial wellbeing

Access to Retail Trust for employee wellbeing

Access to Dobbies Academy for personal development

Qualifications

• Experience in a customer-facing role within hospitality is essential.
• Must be punctual, well-presented, and eager to learn new skills.

Responsibilities

• Provide excellent customer service across the restaurant.
• Drive sales through exceptional customer interactions and product knowledge.
• Collaborate with the team to maintain cleanliness and service standards.

Skills

Customer Service

Teamwork

Communication

Time Management

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
• Helping customers with queries regarding products, allergies, and dietary requirements through great product knowledge
• Collaborating with your team to maintain the cleanliness and upkeep of your store
• Working on the shopfloor and other areas as needed, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile
• Experience in a customer-facing role and a passion for working within hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, and equipped with a can-do, hardworking attitude
• Eager to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Can demonstrate our values at all times—being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with the flexibility to take holidays when you want, requiring limited statutory days off
• Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream—support your financial wellbeing by accessing earnings before payday, saving for the future, and receiving financial advice
• Access to Retail Trust—confidential support, virtual GP, free counselling, and discounted retail rewards through our employee wellbeing platform
• Access to Dobbies Academy—continue your development with our eLearning platform and development programs
• A thriving culture; our passionate, diverse, and committed team makes it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every nation across the UK.

Our passion for gardens and plants makes us special. We showcase this through our own brand and branded products, concession partners, and services. We champion garden living all year round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed, welcoming environment.

We organize events and experiences to bring communities together, and we support a national charity partner that our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team, encouraging colleagues to be their best every day, share wins, and celebrate success. Together, we make it work for our customers.