Restaurant Customer Advisor

Dobbies Garden Centres Ltd; Ayr; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Uncapped discount across our stores

Stream access for financial wellbeing

Retail Trust support

Dobbies Academy development

Thriving culture

Job summary

Dobbies Garden Centres Ltd is seeking a Restaurant Customer Advisor to deliver excellent customer service across our Restaurants, assist with transactions, promote membership, and support daily store operations. You will work on the shopfloor and in restaurant service, gaining diverse skills in a fast-paced, customer-focused environment.

You will be passionate about hospitality, reliable, and eager to learn, thriving in a busy setting and aligning with our values of teamwork and customer delight.

Qualifications

• Experience in a customer facing role within hospitality.
• Passion for delivering a great customer experience.
• Team player with strong interpersonal skills.
• Reliable, punctual and well-presented.
• Willing to learn and gain new skills in a fast-paced setting.

Responsibilities

• Assist customers with transactions and store inquiries.
• Promote Dobbies Club membership to drive sales.
• Handle queries with product knowledge including allergies and dietary requirements.
• Maintain cleanliness and upkeep of the store.
• Support stock, till work, deliveries and restaurant service as required.

Skills

Customer service

Hospitality

Teamwork

Punctual

Willing to learn

Fast-paced environment

Job description

Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and have a passion for working within hospitality
• You work well within a team, builds relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.