Restaurant Assistant Manager

MAMA SHELTER; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated individual to assist with restaurant management. The role involves ensuring smooth service, conducting training, and maintaining communication among teams. Join a vibrant environment that values diversity and offers competitive benefits, including a bonus structure and opportunities for career progression.

Benefits

28 days holiday including bank holidays

Health Cash Back Plan

Free meals during shifts

Discounts on clothing brands and travel

Training programs for career progression

Qualifications

• Experience in restaurant management or similar role preferred.

Responsibilities

• Assist Restaurant Manager duties and ensure smooth service to guests.
• Conduct F&B trainings and maintain communication between teams.
• Ensure all new members receive induction and manage POS systems.

Skills

Communication

Team Management

Job description

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations, and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming, and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, regardless of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion:

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

• Assist Restaurant Manager duties
• Check floor set up prior to service start time
• Ensure smooth service to all guests visiting restaurants, karaoke, and Ateliers
• Ensure rotas are aligned with our wage budgets and fair to staff
• Maintain uniform standards
• Conduct F&B trainings as relevant (allergens, food bible…)
• Communicate and store all relevant training material and documentation to all team members using the provided platforms
• Maintain fluid communication between restaurant, bar, and kitchen teams
• Create and maintain a safe environment for team members
• Ensure all new members receive induction
• Ensure all POS systems are up to date and managed properly
• Ensure Res Diary is fully functional
• Conduct duty manager shifts
• Attend and contribute to weekly F&B management meetings

Additional Information

What’s In It For You…

• A competitive salary and extra benefits package (10% bonus if managerial role)
• 28 days holiday (including bank holidays) + pension scheme
• A Health Cash Back Plan for physical wellbeing support, private medical, dental, and optical support
• Enjoy a free night at Mama London and a meal for two after probation
• Free meals during shifts
• Up to 50% off rooms globally across the Accor, Ennismore, and Mama Hotels for you and your loved ones
• 30% off food and drinks at Ennismore locations
• Extra days holiday after two years of service, capped at 33 days
• Training programs for career progression
• Team get-togethers and bi-annual parties
• Discounts on clothing brands, travel, etc., via Perk at Work and Wagestream
• A friendly, family-like work environment

Important to Know

Only candidates eligible to work in the UK or with a valid UK work permit/visa will be considered. Evidence of eligibility will be required during recruitment.