Restaurant and Bar Supervisor

Exclusive Hotels and Venues; Bagshot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious country house hotel is seeking a Restaurant & Bar Supervisor to ensure the smooth operation of the Hillfield Restaurant. You will lead a dedicated team and create memorable guest experiences while overseeing service standards and team training. This role offers a competitive salary and extensive training and development opportunities within a luxury environment.

Benefits

Competitive salary above Real Living Wage

29 days holiday, increasing with service

50% discount on food and beverages

Discounted room nights at all properties

Free meals on duty

Free gym access and classes

Cycle to work scheme

Qualifications

• Previous experience as a Chef de Rang or Supervisor in a similar setting.
• Strong knowledge of food, wines, and cheeses.
• Capability to supervise team members to ensure consistent service quality.

Responsibilities

• Supervising and coordinating team activities to maintain standards and deliver outstanding service.
• Assisting in training team members and managing restaurant shifts.
• Handling guest requests and complaints efficiently.

Skills

Organizational Skills

Communication Skills

Knowledge of Food, Wines, and Cheeses

Job description

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We're actively seeking a Restaurant & Bar Supervisor for the Hillfield here at Pennyhill Park who will take responsibility for the smooth running of the department alongside the Restaurant Manager. You will work as part of a team to constantly evaluate, train, and improve the guest experience.

Your organizational skills will be valuable working within a large team, being operationally responsible for the Hillfield Restaurant. Our beautiful location and grounds in the Surrey countryside provide a wonderful environment to work in. We offer our guests the best experience, from early morning breakfast, a buffet at lunch, to delicious à la carte options at dinner.

Our friendly and hospitable team will deliver a welcoming and luxurious service, ensuring our guests have everything they need to make their time memorable.

Role Responsibilities

Lots to do but lots of fun

The responsibilities of our successful Restaurant & Bar Supervisor will include:

• Supervising, coordinating, and participating in the activities of all restaurant team members to maintain standards and deliver outstanding customer service.
• Assisting in training team members, conducting meetings, and briefings to uphold standards.
• Helping communicate relevant information within the restaurant and with other departments.
• Promoting upselling within the team.
• Assisting in managing all restaurant shifts, ensuring standards are met.
• Attending to guest requests and feedback regarding food and beverages.
• Handling and recording guest complaints and significant activities during shifts, and informing the Restaurant or Duty Manager.
• Ensuring monthly stock takes for crockery and china.
• Monitoring weekly and monthly restaurant cleaning routines.
• Conducting shift briefings at the start of each shift.
• Printing and communicating daily function sheets among the team.
• Maintaining the point of sale system and notifying relevant managers of updates or issues.
• Preparing requisitions for supplies and materials as needed.

Ideal Candidate

Are you right for us?

Our successful Restaurant Supervisor will:

• Have previous experience as a Chef de Rang or Supervisor in a similar setting.
• Be highly organized.
• Have strong knowledge of food, wines, and cheeses.
• Be capable of supervising team members to ensure consistent service quality.
• Understand the high standards expected in a luxury establishment.
• Possess excellent communication skills.
• Be committed to creating memorable guest experiences.

Package Details

And now for the good stuff

We are committed to our people, offering excellent training, development, and progression opportunities. Benefits include:

• Competitive salary, benefits, and above the Real Living Wage.
• 29 days holiday, increasing with service.
• Discretionary service charge system.
• 50% discount on food and beverages across all properties.
• Discounted room nights at all properties.
• PERKZ discount scheme & online guides on wellbeing, finance, and more.
• Free meals on duty.
• Recognition and rewards programs.
• Access to training platforms and development programs.
• Free gym access and classes where available.
• B Corp accreditation and commitment to sustainability.
• Free downloads of newspapers, magazines, and books.
• Cycle to work scheme.

About the Company

Exclusive Hotels and Venues is a family-owned collection of six characterful country house hotels and venues across southern England, set in beautiful locations with extensive grounds, offering diverse leisure, wedding, and event services.