Restart Employment Coach — Frontline Progress Mentor

Acorn Training Ltd; Burton upon Trent; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

CPD workshops

Wellbeing initiatives

Annual volunteering day

£500 Recommend a friend scheme

Job summary

Acorn Training Ltd. in Burton is recruiting an Employment Coach for the Restart programme to deliver personalised frontline support to a caseload of participants.

You will build relationships, identify barriers to employment and provide coaching to help participants progress into and sustain work. You will be accountable for engagement, case management, contractual compliance and achieving site targets, with a focus on accurate records and compliant IAG delivery across in-person and remote

Qualifications

• Experience of supporting customers, learners or participants to achieve employment, training or progression outcomes (Essential)
• Experience of managing a caseload, meeting deadlines and maintaining accurate records (Essential)
• Experience of delivering structured one-to-one support, coaching or advice (Essential)
• Experience of working to performance, quality and compliance requirements (Essential)
• Experience of delivering DWP-funded or employability provision, including Restart (Desirable)

Responsibilities

• Manage an allocated caseload of Restart participants from a designated delivery site, maintaining regular contact in line with contract requirements
• Complete effective initial assessments and ongoing reviews to understand each participant’s skills, experience, circumstances, aspirations and barriers to employment
• Co-produce and regularly update SMART action plans, ensuring activities are relevant and measurable
• Deliver high-quality IAG through face-to-face, telephone and remote appointments
• Use coaching techniques to build motivation, confidence and resilience
• Provide practical employability support, including job search, CV development and interview preparation

Skills

Relationship building

Coaching skills

Caseload management

Performance-driven

Digital communication

Stakeholder engagement

Education

NVQ Level 2 in customer service, business administration, accounting, or IT

GCSE English Language and Mathematics

Level 2 IT Qualification (ECDL)

Level 3 Information, Advice and Guidance qualification

First Aid at Work Certificate

Job description

Acorn Training Ltd. in Burton is recruiting an Employment Coach for the Restart programme to deliver personalised frontline support to a caseload of participants.

You will build relationships, identify barriers to employment and provide coaching to help participants progress into and sustain work. You will be accountable for engagement, case management, contractual compliance and achieving site targets, with a focus on accurate records and compliant IAG delivery across in-person and remote