Restart: Employment Coach - Flexible, Impactful Support

Acorn Training; Burton upon Trent; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working

26 days annual leave

Pension scheme

CPD workshops

Westfield Health Scheme

Volunteer days

Job summary

Acorn Training Ltd. in Burton is seeking an Employment Coach to provide frontline support to a caseload of Restart participants from a designated delivery site.

You will assess needs, co‑produce SMART action plans, deliver Information, Advice and Guidance (IAG) face‑to‑face, by telephone and remotely, and help participants progress into and sustain employment. Reporting to the Employability team, you will maintain accurate records, meet performance targets and collaborate with employers to match

Qualifications

• Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
• GCSE English and Mathematics (essential)
• Level 2 IT qualification (essential)
• Level 3 Information, Advice and Guidance (desirable)
• First Aid at Work (desirable)

Responsibilities

• Manage an allocated caseload of Restart participants from a designated delivery site, maintaining regular and purposeful contact in line with contract requirements
• Complete effective initial assessments and ongoing reviews to understand each participant’s skills, experience, circumstances, aspirations and barriers to employment
• Co-produce and regularly update clear SMART action plans, ensuring agreed activities are relevant, measurable and focused on progression into work
• Deliver high-quality, personalised Information, Advice and Guidance (IAG) through face-to-face, telephone and remote appointments
• Maintain a strong focus on job outcomes by identifying suitable vacancies and supporting participants to apply for and secure sustainable employment
• Meet and exceed individual and site key performance indicators, including engagement, progression, job starts, sustained outcomes and compliance measures

Skills

Coaching

IAG delivery

Caseload management

Relationship building

Frontline support

Education

NVQ Level 2 (Customer Service / Admin / IT)

GCSE English & Maths

Level 2 IT Qualification

Level 3 Information, Advice & Guidance

First Aid at Work Certificate

Job description

Acorn Training Ltd. in Burton is seeking an Employment Coach to provide frontline support to a caseload of Restart participants from a designated delivery site.

You will assess needs, co‑produce SMART action plans, deliver Information, Advice and Guidance (IAG) face‑to‑face, by telephone and remotely, and help participants progress into and sustain employment. Reporting to the Employability team, you will maintain accurate records, meet performance targets and collaborate with employers to match