Restart Advisor

Ingeus UK; Dudley; Hybrid; GBP 25,000 - 33,000; Full time

Job summary

Ingeus UK is seeking a Restart Advisor to support individuals toward sustainable employment through coaching, CV help, and interview preparation. The role focuses on enabling participants to overcome barriers and access opportunities.

You will collaborate with participants, tailor action plans, and signpost to services while maintaining timely records and aiming to exceed performance targets. The position is based in Dudley.

Qualifications

• Experience in fast-paced environments.
• Ability to motivate, inspire, and challenge participants to achieve their fullest potential.
• Proven track record delivering against performance targets and engaging participants in personal growth.
• Exceptional communication skills to inspire and address diverse needs and to contact employers/external stakeholders.
• Flexible and creative in solving complex challenges.
• Experience of working in a relevant sector within the past 3 months.
• High-level digital literacy.
• Excellent organisational skills—manage a varied caseload and priorities.

Responsibilities

• Collaborate with participants through diagnostic assessments to identify barriers and create action plans that shift mindsets and identify the steps needed to secure meaningful employment.
• Meet and exceed performance targets by refining strategies and seeking input to deliver the best outcomes for participants and the wider community.
• Understand and signpost participants to internal and external services addressing needs such as debt management, mental health, and career coaching.
• Ensure participants have well-crafted, tailored CVs, supporting statements, and cover letters to aid job searches.
• Prepare participants for interviews by conducting mock interviews and assessment activities and helping them build confidence.
• Maintain accurate electronic participant records reflecting the full range of support from coaching to employment placement within required timescales.

Skills

Motivation

Communication

Digital literacy

Organisational skills

Problem solving

Stakeholder engagement

Flexibility

Coaching

Job description

Job Description:

Restart Advisor

Salary: £29,033 per annum & Company Benefits

Location: Dudley office

Contract: Permanent

Hours: Monday - Friday 09.00 -17.00

Are you passionate about making a difference and creating positive social impact? As a Restart Advisor, you will play a transformational role in coaching and empowering individuals. You will be helping participants unlock their potential and guiding them toward sustainable employment, from career coaching to personal development, addressing complex and varied challenges along the way.

What you'll be doing:

• Collaborating with participants through diagnostic assessments to identify barriers and create action plans that shift mindsets and identify the steps needed to secure meaningful employment.
• Meeting and exceeding performance targets by continuously improving strategies and seeking input to deliver the best outcomes for participants and the wider community
• Understanding and signposting participants to internal and external services that address needs such as debt management, mental health, and career coaching
• Ensuring that participants have well-crafted, professional CVs, tailored supporting statements, and cover letters to help support with job searches
• Preparing participants for interviews by conducting mock interviews and assessment activities, and helping them build confidence in their abilities.
• Maintaining accurate electronic participant records that reflect the broad spectrum of support offered, from coaching through to employment placement, within the required timescales and to the required standards

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Qualifications

You will Require:

• Experience working in fast-paced environments
• The ability to motivate, inspire, and challenge participants to achieve their fullest potential
• Strong experience in delivering against and exceeding performance targets and engaging participants in personal growth and mindset transformation driving positive change
• Exceptional communication skills-inspire and influence participants while addressing their diverse needs with flexibility, robustness and creativity, as well as contacting employers and other external stakeholders to identify opportunities for participants
• Flexible and creative in solving complex challenges
• Experience of working in a relevant sector within the past 3 months.
• High-level digital literacy
• Excellent organisational skills-able to manage a varied caseload and deliver exceptional support while juggling multiple priorities

Additional Information

At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.

As a Disability Confident Employer, we understand that everyone's journey is different, and we're committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments- whether that's help with the application, interview format, or anything else- we're here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don't hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.