Restart Advisor

Ingeus View All Jobs; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Disability Confident Employer

Job summary

Ingeus is seeking a Restart Advisor to coach and empower participants toward sustainable employment. You will identify barriers, create action plans, and guide individuals through career development, CV enhancement, and tailored job-search materials.

The role emphasizes supportive coaching, performance-driven improvements, and strong stakeholder engagement. You'll collaborate with participants, assess needs, and signpost to internal and external services while maintaining compliant records.

Qualifications

• Experience facilitating coaching and mentoring to diverse participants.
• Strong communication and interpersonal skills with ability to motivate.
• High level digital literacy and ability to maintain accurate records.

Responsibilities

• Collaborating with participants through diagnostic assessments to identify barriers and create action plans.
• Helping participants prepare CVs, tailored statements, and covering letters for job searches.
• Conducting mock interviews and interview preparation activities to boost confidence.
• Maintaining accurate electronic participant records within required timescales and standards.

Skills

Coaching

Communication skills

Digital literacy

Organisational skills

Motivation

Tools

CVs and cover letters preparation

Job description

Restart Advisor, Are you passionate about making a difference and creating positive social impact? As a Restart Advisor, you will play a transformational role in coaching and empowering individuals. You will be helping participants unlock their potential and guiding them toward sustainable employment, from career coaching to personal development, addressing complex and varied challenges along the way. What you'll be doing:

• Collaborating with participants through diagnostic assessments to identify barriers and create action plans that shift mindsets and identify the steps needed to secure meaningful employment.
• Meeting and exceeding performance targets by continuously improving strategies and seeking input to deliver the best outcomes for participants and the wider community
• Understanding and signposting participants to internal and external services that address needs such as debt management, mental health, and career coaching
• Ensuring that participants have well-crafted, professional CVs, tailored supporting statements, and cover letters to help support with job searches
• Preparing participants for interviews by conducting mock interviews and assessment activities, and helping them build confidence in their abilities.
• Maintaining accurate electronic participant records that reflect the broad spectrum of support offered, from coaching through to employment placement, within the required timescales and to the required standards
  Experience working in fast-paced environments
• The ability to motivate, inspire, and challenge participants to achieve their fullest potential
• Strong experience in delivering against and exceeding performance targets and engaging participants in personal growth and mindset transformation driving positive change
• Exceptional communication skills-inspire and influence participants while addressing their diverse needs with flexibility, robustness and creativity, as well as contacting employers and other external stakeholders to identify opportunities for participants
• Flexible and creative in solving complex challenges
• Experience of working in a relevant sector within the past 3 months.
• High-level digital literacy
• Excellent organisational skills-able to manage a varied caseload and deliver exceptional support while juggling multiple priorities
  Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives., At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.
  As a Disability Confident Employer, we understand that everyone's journey is different, and we're committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments-whether that's help with the application, interview format, or anything else-we're here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don't hesitate to contact us to discuss how we can support you.

Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.