Response Repairs Manager

Bristol City Council; West of England; Hybrid; GBP 57,000 - 60,000; Full time

Job summary

Bristol City Council is seeking an experienced Response Repairs Manager to lead the Response Surveying Team within the Housing Repairs Service, driving timely interventions for damp, mould, and health hazards in line with Awaab's Law.

You will oversee governance, performance, and contractor management, delivering a proactive, customer-focused service across ~27,500 homes and working in a hybrid Bristol-based environment.

Qualifications

• Extensive experience managing surveying, repairs, property maintenance, or housing services in social housing.
• Strong knowledge of damp and mould diagnosis and housing health hazards.
• Experience leading multidisciplinary teams to achieve demanding performance targets.
• Knowledge of Awaab's Law, HHSRS, regulatory compliance, risk management, and governance.
• Ability to manage contractors and hold external partners to performance and quality standards.

Responsibilities

• Lead and manage the Response Surveying Team with high performance, accountability, and customer focus.
• Oversee surveying response to damp and mould cases, housing hazards, and disrepair-related repairs.
• Ensure compliance with Awaab's Law, HHSRS requirements, regulatory standards, and governance.
• Drive service improvements to reduce repair times, improve quality, and enhance resident satisfaction.
• Ensure inspections identify root causes and deliver sustainable long-term solutions.
• Develop and maintain performance management frameworks using data to drive improvements.
• Manage contractor performance to ensure quality and value for money.
• Provide leadership during regulatory inspections, audits, and assurance activities.
• Build strong relationships with internal and external stakeholders for an integrated service.
• Support strategic development of the Housing Repairs Service amid evolving legislation.

Skills

Leadership

Stakeholder management

Communication

Performance analysis

Job description

Job details

Job reference VAC008898 Date posted 02/10/2026 Application closing date 25/10/2026 Location Brislington Transport Depot Bath Road / Sandy Park Road Bristol BS4 3NZ Salary BG15: £57,361 - £59,794 Package Blank Contractual hours 37 Basis Full time Job category/type Construction and Building Maintenance Attachments Job Description.pdf Person Specification.pdf

Full Time, Permanent We are seeking an exceptional and experienced Response Repairs Manager to join Bristol City Council's Housing Repairs Service at a pivotal time of transformation. This is a high-profile leadership role with responsibility for leading our Response Surveying Team and ensuring the successful delivery of the surveying function supporting Awaab's Law compliance, including Phase 1 and preparation for the forthcoming Phase 2 requirements. Managing a housing portfolio of approximately 27,500 homes, you will play a vital role in protecting residents, improving housing standards, strengthening regulatory compliance, and driving a proactive, customer-focused repairs service.

About the Role

As Response Repairs Manager, you will provide strategic and operational leadership to a team of Response Surveyors and Technical Officers responsible for diagnosing defects, managing complex repairs, and delivering timely interventions that ensure residents live in safe and healthy homes. A key priority of the role will be leading the surveying response to damp, mould, condensation, and wider housing health hazards within the scope of Awaab's Law and the Housing Health and Safety Rating System (HHSRS). You will ensure the service remains compliant with current legislation and is fully prepared for future regulatory requirements as Awaab's Law expands. You will be responsible for embedding robust governance arrangements, managing service performance, and ensuring inspections and remedial works are completed within statutory timescales. Working closely with Housing Management, Compliance, Planned Works, Legal Services, and contractors, you will ensure a coordinated approach that places residents at the centre of service delivery.

Key Responsibilities

• Lead and manage the Response Surveying Team, ensuring high levels of performance, accountability, and customer focus.
• Oversee the surveying response to damp and mould cases, housing hazards, and disrepair-related repairs.
• Ensure compliance with Awaab's Law, HHSRS requirements, regulatory standards, and internal governance expectations.
• Drive service improvement initiatives aimed at reducing repair times, improving quality, and enhancing resident satisfaction.
• Ensure inspections accurately identify root causes and result in sustainable, long-term solutions rather than temporary fixes.
• Develop and maintain effective performance management frameworks, using data and insight to drive continuous improvement.
• Manage contractor performance, ensuring quality standards, contractual obligations, and value for money requirements are consistently achieved.
• Provide leadership during regulatory inspections, audits, and assurance activities, ensuring clear evidence of compliance and performance.
• Build strong relationships with internal and external stakeholders to deliver a responsive and integrated service.
• Support the strategic development of the Housing Repairs Service as it responds to evolving legislation and regulatory expectations.

About You

We are looking for a confident and experienced leader with significant technical knowledge and a passion for delivering excellent housing services. You will have:

• Extensive experience managing surveying, repairs, property maintenance, or housing services within a social housing environment.
• Strong knowledge of responsive repairs, building defects, building pathology, damp and mould diagnosis, and housing health hazards.
• Experience leading and motivating multidisciplinary teams to achieve demanding performance targets.
• A sound understanding of Awaab's Law, HHSRS, regulatory compliance, risk management, and governance.
• Experience managing contractors and holding external partners accountable for performance and quality standards.
• Excellent communication, organisational, and stakeholder management skills.
• The ability to analyse performance information and implement improvement strategies that deliver measurable outcomes.
• A commitment to delivering exceptional services for residents and improving housing conditions across Bristol.

Why Bristol City Council

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For an informal discussion about the role, please contact: Laura Pilkington, Response Repairs Service Manager on e-mail: [e-mail]

Join us and help ensure every resident has a safe, healthy, and well-maintained home

We are committed to having a workforce that reflects the communities it serves. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black and racially minoritised, Disabled, LGBTQ+/ and Female candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.