Resource Team Leader - Home Operations

Aspire Housing; Newcastle upon Tyne; Hybrid; GBP 33,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Concessionary days at Christmas

Employee assistance programme

Training and development

Discount platform

Pension scheme

Wellbeing provisions

Job summary

Aspire Housing is seeking a Resource Team Leader-Home Operations based in the Newcastle-under-Lyme area. The role leads the operational support function for boiler, kitchen and bathroom replacements, HHSRS programmes, and damp and mould remediation works to deliver high-quality customer outcomes.

You will guide and coach a team of business support professionals, embedding consistent processes, managing communications with customers and contractors, and ensuring compliance and high-standard

Qualifications

• You will have experience leading and developing operational support teams.
• You will be confident improving ways of working, challenging inefficiencies and implementing practical solutions that benefit customers and the organisation.
• You will understand systems, processes and performance management, using data and insight to monitor performance, identify trends and support continuous improvement.

Responsibilities

• Lead the operational support function, creating a motivated, high-performing team coordinating planned investment works.
• Embed right-first-time processes across workstreams and oversee end-to-end operational support.
• Coordinate scheduling, maintain system accuracy, manage customer and contractor communications, and support reporting and payments.

Job description

Job Title: Resource Team Leader-Home Operations

Salary: £39259

Base location: Hybrid Sites in and around Newcastle-under-Lyme on average 3 days onsite and 2 days working at home

Hours: 37

Contract type: permanent

Closing date:1st October

Interview date: WC 5th October

Delivering for people, dedicated to places

The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands.

Find out more here: aspirehousing.co.uk/whg-aspire/

Would you like to work for a Sunday Times Best Places to Work organisation for the second year running?

Aspire Housing is going through an exciting period of transformation, introducing new roles to strengthen service delivery.

As part of our 2026 focus, corporate plan and values, these roles will help us put customers at the heart of what we do and get the job right first time.

About the role

As our Resource Team Leader, you will lead the operational support function, creating a motivated, high-performing team that coordinates planned investment works and supports strong customer engagement. This includes boiler, kitchen and bathroom replacements, HHSRS programmes, and damp and mould remediation works. You will drive service excellence, efficient resource planning and positive outcomes for customers and the business.

You will lead, guide and coach a team of business support professionals to deliver a consistent, efficient and customer-focused service. You will embed right-first-time processes across workstreams, oversee operational support from initiation to completion, coordinate scheduling, maintain system accuracy, manage customer and contractor communications, support reporting and payments, and ensure compliance and administration are completed to a high standard.

What you'll need to succeed

We are looking for a motivated, people-focused leader who can bring colleagues together around a shared purpose and build a culture of accountability, collaboration and continuous improvement.

You will have experience leading and developing operational support teams, helping people perform at their best while maintaining strong service and operational standards. You will be confident improving ways of working, challenging inefficiencies and implementing practical solutions that benefit customers, colleagues and the organisation.

You will understand systems, processes and performance management, using data and insight to monitor performance, identify trends and support continuous improvement. You will be committed to high-quality service, consistent ways of working and giving your team the tools, knowledge and support to succeed.

Strong relationship-building skills are essential, as you will work with colleagues, customers, contractors and other stakeholders to deliver effective services. You will also support change, promote new ways of working and keep your team engaged and focused through improvement.

Experience within housing, repairs, maintenance, compliance or property services would be advantageous.

This is an exciting opportunity for a Team Leader who is passionate about developing people, improving services and delivering excellent operational performance. You will help embed consistent processes, maximise systems and technology, and create a simpler, more efficient service for our customers and communities.

If you are passionate about leading people, driving continuous improvement and delivering excellent customer outcomes, we would love to hear from you.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.


• 25 days holiday + bank holidays + 3 concessionary days at Christmas


• Comprehensive employee assistance programme.


• Ongoing training and development in your role.


• A full benefits and discounts platform.


• Holiday buy, tech and annual savings schemes.


• Volunteer days.


• Competitive rates of pay.


• A generous company pension scheme.


• Wellbeing and stay safe provisions to look after you at work.

Closing date - 01-Oct-2026

Proposed Interview Date - wc 5/10/2026

This role is subject to a basic DBS check.

NB Please note that we may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.

Who we are

Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme.

Created in July 2000, we own and manage more than 9,500 homes and support around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Putting People First has always been part of our ethos and is central to our purpose to deliver safe, decent homes and excellent housing services through our talented Aspire team.

We do this by embracing our values; by championing the customer, building togetherness, and being professional. Our values reflect what's most important to our colleagues and customers and are at the heart of Aspire.

More information can be found at www.aspirehousing.co.uk.

Perks and benefits

Work life balance

We believe that quality time outside the office is vital to our employees' satisfaction at work. That's why we encourage our managers and employees to promote a healthy work-life balance by enabling people to work flexibly, balancing the needs of the business with the needs of the individual.

Learning and development

We believe in developing all our employees. Our e-learning academy offers a range of programmes across all areas of our business from leadership and management to operations and customer service. We regularly run learning campaigns such as Dementia awareness training to support our customers and improve our services.

We value our people

We want to work with the best talent which is why we offer competitive annual leave allowance with salaries based on market rates alongside saving schemes, pensions and additional perks including child-care vouchers, health cash plans and cycle to work schemes.