Resource Support Officer (Granby) Part Time, 18 Hours Per Week

Liverpool City Council; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

27 days holiday

Flexibility First

Local Government Pension Scheme

Health & wellbeing

Job summary

Liverpool City Council is recruiting for a Resource Support Officer to provide essential administrative support to the Granby hub team in Liverpool. The role involves processing referrals, managing information for day-to-day operations, and handling reception duties with professionalism.

You will also record and reconcile invoices and payments, ensuring accuracy and compliance with financial procedures, while guiding visitors and professionals to the appropriate areas within the building.

Qualifications

• Experience providing admin support in a busy office.
• Reception and front-desk duties experience.
• Familiarity with processing invoices and payments.

Responsibilities

• Provide administrative support to the Granby hub team, including referrals processing and managing information for day-to-day operations.
• Serve as first point of contact for visitors, service users and professionals; handle phone inquiries and reception duties professionally.
• Record, process and reconcile invoices, receipts and payments, ensuring accuracy and compliance with procedures.
• Escort visitors and contractors within the building, ensuring security and access protocols.

Skills

Administrative experience

Reception duties

Invoicing and payments

Customer service

Tools

Microsoft Office

Job description

Please be advised that this role is not eligible for visa sponsorship, as the salary does not meet the minimum threshold required by the UK Home Office.

Job title: Resource Support Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Granby Intermediate Care Hub is a CQC registered 30-bed reablement unit based in the South area of Liverpool. It aims to assist individuals in their transition from hospital to home by helping them improve and retain their independence through therapy, social interaction, and reablement.

The role:

• Provide administrative support to the Granby hub team, including the processing of referrals and the management of information relating to the day-to-day operation of the community hub, including admissions and discharges.
• The Resource Support Officer will act as the first point of contact for visitors, service users, and professionals, handling telephone enquiries, responding to routine queries, and undertaking reception duties in a professional and courteous manner.
• In the role, the Resource Support Officer will undertake and support the recording, processing, and reconciliation of invoices, receipts, and payments, ensuring accuracy and compliance with financial procedures.
• Escort visitors, contractors, and professionals to the appropriate areas within the building, ensuring compliance with security and access.

This role is fixed term due to a planned organisational restructure. As the future staffing requirements of the service are currently under consideration, there is no guarantee of continued employment beyond the end of the fixed-term period and will end 12 months from the start date.

Please note that working days will be confirmed at interview, but you will be required to work 3 days between Monday to Friday and any associated allowances, where applicable, will be paid on a pro rata basis.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

• Closing date: Midnight on Saturday 7th November 2026
• Shortlisting date: Monday 9th November 2026
• Interview date: Wednesday 18th November 2026
• Interview type: Face to Face competency based interview

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Jo Quinn Resource Manager via email [e-mail].

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying. Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.