Resource Planning & Scheduling Analyst — WFM Specialist

Longreach Recruitment; East Midlands; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Onsite Parking

Broad Benefits Programme

Coaching & mentoring

Job summary

Longreach Recruitment Ltd is seeking an experienced Resource Planning & Scheduling Analyst for an on-site, Monday to Friday role in Derbyshire. The package includes £32,000–£36,000 base salary plus benefits.

You’ll own the short-term planning cycle, verify demand forecasts, optimise schedules and drive continuous improvements in WFM utilisation. Strong Excel and stakeholder engagement are essential.

Qualifications

• Experience in a contact centre Resource/Workforce planning role.
• Experience creating, releasing and optimising staff schedules.
• Hands-on use of leading WFM platforms (NICE/Verint/Calabrio/Alvaria).
• Strong Excel and analytical skills.

Responsibilities

• Own and manage the short-term resource planning cycle (> 8 weeks).
• Verify the demand forecast before creating a rolling schedule and optimise regularly for changes in demand.
• Effectively manage offline activities to ensure optimal resource availability.
• Analyze performance trends to adjust forecast accuracy and schedule optimisation.
• Optimise and improve the use of the WFM platform.
• Spot trends and risks to improve future planning.
• Influence stakeholders in best practice planning processes.

Skills

Resource planning

Staff scheduling

Stakeholder engagement

Excel & analytics

Tools

NICE WFM

Verint WFM

Calabrio WFM

Alvaria WFM

Job description

Longreach Recruitment Ltd is seeking an experienced Resource Planning & Scheduling Analyst for an on-site, Monday to Friday role in Derbyshire. The package includes £32,000–£36,000 base salary plus benefits.

You’ll own the short-term planning cycle, verify demand forecasts, optimise schedules and drive continuous improvements in WFM utilisation. Strong Excel and stakeholder engagement are essential.