Resource Planning & Scheduling Analyst

Longreach Recruitment; East Midlands; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Onsite Parking

Broad Benefits Programme

Coaching & mentoring

Job summary

Longreach Recruitment Ltd is seeking an experienced Resource Planning & Scheduling Analyst for an on-site, Monday to Friday role in Derbyshire. The package includes £32,000–£36,000 base salary plus benefits.

You’ll own the short-term planning cycle, verify demand forecasts, optimise schedules and drive continuous improvements in WFM utilisation. Strong Excel and stakeholder engagement are essential.

Qualifications

• Experience in a contact centre Resource/Workforce planning role.
• Experience creating, releasing and optimising staff schedules.
• Hands-on use of leading WFM platforms (NICE/Verint/Calabrio/Alvaria).
• Strong Excel and analytical skills.

Responsibilities

• Own and manage the short-term resource planning cycle (> 8 weeks).
• Verify the demand forecast before creating a rolling schedule and optimise regularly for changes in demand.
• Effectively manage offline activities to ensure optimal resource availability.
• Analyze performance trends to adjust forecast accuracy and schedule optimisation.
• Optimise and improve the use of the WFM platform.
• Spot trends and risks to improve future planning.
• Influence stakeholders in best practice planning processes.

Skills

Resource planning

Staff scheduling

Stakeholder engagement

Excel & analytics

Tools

NICE WFM

Verint WFM

Calabrio WFM

Alvaria WFM

Job description

Resource Planning & Scheduling Analyst Derbyshire | Full time Onsite (Mon - Fri) £32,000-£36,000 + Package

Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning team.

The role is fully onsite (Mon - Fri) and provides a competitive base salary and broad benefits package of £32'000 - £36'000 (depending on experience).

What You’ll Do

• Own and manage the short-term resource planning cycle (> 8 weeks)
• Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand
• Effectively manage 'off-line' activities to ensure optimal resource availability
• Analysis performance trends to adjust forecast accuracy and schedule optimisation
• Optimise and improve the use of the WFM platform
• Spot trends and risks to improve future planning.
• Influence stakeholders in best practice planning processes

What We’re Looking For

• Experience within a contact centre Resource Planning or Workforce Planning team
• Strong knowledge of creating, releasing and optimising staff schedules
• Hands‑on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria)
• Competent Excel & analytical skills
• Proactive relationship building and stakeholder engagement abilities
• A proactive mindset with a focus on continuous improvement.

What You’ll Get

• Competitive salary
• Broad Benefits Programme
• Superb coaching, mentoring and support
• Onsite Parking