Resource Planner

Vivid Homes; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

Vivid Homes is seeking a Resource Planner to join their team in Basingstoke. The role involves scheduling repairs and maintenance, ensuring compliance with corporate standards, and providing excellent customer service. Ideal candidates will have strong communication skills and experience in planning, particularly within social housing.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus scheme

Generous contributory pension

Life assurance at 3 times annual salary

Private medical insurance

Health care cash plan

Enhanced pay for parental leave

Access to counselling and financial resources

Electric car scheme

In-house and e-learning courses

Qualifications

• Experience in planning or scheduling roles, especially within social housing preferred.
• Proficiency with computer systems and scheduling tools is essential.
• Calm, professional demeanor when dealing with customers.

Responsibilities

• Ensure effective scheduling of repairs and maintenance appointments.
• Monitor diaries to optimize resource utilization and liaise with planning teams.
• Provide information to help managers monitor compliance with timelines.

Skills

Multitasking

Strong communication skills

Customer service

Tools

Scheduling system

Computer systems

Job description

We’re VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people.

We’re currently recruiting for a Resource Planner to join our team in Basingstoke. This is a full-time, permanent position working 37 hours per week. Due to the nature of this role, you'll be in the office 4 days a week working alongside the rest of the planning team.

What we can offer you:

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme
• A generous contributory pension of 6%, with employer matching between 7% and 10%
• Life assurance at 3 times annual salary
• Private medical insurance
• Health care cash plan (Medicash)
• Enhanced pay for maternity, paternity, adoption, and shared parental leave
• Access to counselling, legal, and financial resources
• Electric car scheme
• Various in-house and e-learning courses, coaching, and mentoring programs

The role:

As a Resource Planner, you’ll be a key contact for customers, contractors, and trades staff, primarily via phone. You will ensure effective scheduling of repairs and maintenance appointments using our scheduling system and mobile solutions, adhering to corporate standards and procedures. You’ll ensure appointments are attended and completed within set timescales, rescheduling as needed, and keeping customers informed.

You will provide information to help managers monitor compliance with timelines and standards, ensuring services meet legislative and professional requirements aligned with VIVID’s values and policies.

You’ll monitor diaries to optimize resource utilization and liaise with other planning teams to allocate trades staff across different areas as needed. Proficiency with computer systems is essential, including raising, closing, and amending jobs on our bespoke system, and assisting trades staff with troubleshooting device issues.

This is a fast-paced role requiring multitasking and prioritization skills. You must remain calm and professional, especially when dealing with customers. Strong communication skills, a polite yet assertive telephone manner, and confidence in handling challenging interactions are essential. Previous experience in planning or scheduling roles, especially within social housing, is preferred.

Additional information:

Interviews are scheduled for Monday, 9 June.

About VIVID:

We are a leading provider of affordable homes and support services in southern England, committed to creating safe, secure, and supportive communities. We invest in our homes and aim to improve services for our customers, addressing the housing shortage by building over 1,500 new homes last year. Our vision is “More homes, bright futures.”

Living VIVID:

Ranked 91st in the Top 100 Best Companies to Work For and 12th among housing associations, we foster a high-performing, enjoyable work environment. We invest in our employees’ development and wellbeing, with a strong commitment to diversity and inclusion. We are a disability confident leader, offering reasonable adjustments throughout the recruitment process.