Resource Manager

The Crowd; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid/flexible working

Medical cover

Excellent benefits package

Job summary

The Crowd, a London-based design studio, is seeking an experienced Resources Manager to join the team. You will balance resource demand, timelines and workloads with Projectworks and a trusted freelance network while collaborating with Operations and Creative leads to deliver projects on time.

You will lead resourcing discussions, maintain accurate data, and ensure availability and utilization are optimized across time zones, supporting a collaborative, innovative culture with a strong benefits

Qualifications

• Minimum 2 years’ experience in resource management or a similar role within a creative, design or agency environment.
• Experience using Projectworks, Float, Smartsheet or a similar resource management platform.
• Exceptional attention to detail and a methodical approach to maintaining accurate project and people data.
• Experience sourcing, booking and managing freelance talent, ideally with an established creative network.
• Highly organised, with the ability to manage multiple projects, competing priorities and teams across different time zones.

Responsibilities

• Manage day-to-day traffic and resourcing across a shared global team, balancing capacity, project demand, deadlines and individual workloads.
• Maintain a clear overview of team availability and utilisation in Projectworks, identifying clashes, bottlenecks and under-utilisation and taking action to resolve them.
• Work closely with Project Managers and Creative Leads to plan resource requirements, manage project timelines and respond quickly to changes in scope, deadlines or availability.
• Lead weekly resourcing meetings, balancing competing priorities and providing clear recommendations on how resources should be allocated.
• Own the accuracy of project and resourcing data in Projectworks, ensuring budgets, hours, rates, team allocations and timesheets are kept up to date and reliable for reporting.
• Build and maintain a trusted network of freelance creative talent across London, managing availability, rates, bookings, onboarding and performance.

Skills

Resource planning

Stakeholder management

Data reporting

Multi-timezone coordination

Calm under pressure

Excel/Google Sheets

Tools

Projectworks

Float

Smartsheet

Job description

Our client, a forward-thinking design studio that are known for pushing boundaries in the exhibition and experiential design sphere are seeking an experienced Resources Manager to join their London office.

Working closely with the Operations Director, Project Managers, Creative Leads and wider operations and HR teams, you will ensure projects are resourced appropriately to support successful and timely delivery. You will play a key role in balancing competing priorities, managing changing deadlines and keeping projects running smoothly across the studio.

To succeed in this role, you will need meticulous attention to detail, a proactive and solutions-focused approach, and the confidence to challenge colleagues at all levels when necessary. You will help ensure resource is allocated effectively, project data and reporting remain accurate, and the studio has access to a trusted network of freelance talent when additional support is needed.

Our client is committed to fostering a creative and innovative environment, with epic events and a collaborative culture. They also offer an excellent benefits package, generous hybrid/flexible working, medical cover and much more!

Key Responsibilities:

• Manage day-to-day traffic and resourcing across a shared global team, balancing capacity, project demand, deadlines and individual workloads
• Maintain a clear overview of team availability and utilisation in Projectworks, identifying clashes, bottlenecks and under-utilisation and taking action to resolve them
• Work closely with Project Managers and Creative Leads to plan resource requirements, manage project timelines and respond quickly to changes in scope, deadlines or availability
• Lead weekly resourcing meetings, balancing competing priorities and providing clear recommendations on how resources should be allocated
• Own the accuracy of project and resourcing data in Projectworks, ensuring budgets, hours, rates, team allocations and timesheets are kept up to date and reliable for reporting
• Build and maintain a trusted network of freelance creative talent across London, managing availability, rates, bookings, onboarding and performance

Key Skills/Requirements:

• Minimum 2 years’ experience in resource management or a similar role within a creative, design or agency environment
• Experience using Projectworks, Float, Smartsheet or a similar resource management platform
• Exceptional attention to detail and a methodical approach to maintaining accurate project and people data
• Experience sourcing, booking and managing freelance talent, ideally with an established creative network
• Highly organised, with the ability to manage multiple projects, competing priorities and teams across different time zones
• Calm and adaptable when plans change, with the confidence to challenge senior leadership and communicate clearly
• Strong Excel or Google Sheets skills and confidence working with data and reporting

The Crowd is an equal opportunities employer and agency.