Resource Manager

Uncovered Group; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid and Flexible working

Free Breakfast, Snacks & Drinks

Pension Scheme

Friday 3pm Finish

Cycle to Work Scheme

SPILL Therapy Support

Monthly Wellness Fund

Eye Care Allowance

£500 Referral Scheme

Personal Development Day

Dental Health Plan

12 Month Season Ticket / Travel Loan

Job summary

Uncovered Group is a London-based, award-winning social-first creative agency founded in 2017. The Resource Manager will balance capacity across accounts and campaigns, partnering with Creative, Design, Production, Client Partnerships and Leadership to keep work moving from brief to delivery.

The role emphasizes scheduling, capacity planning, and maintaining our systems (Float, Asana) as the single source of truth, with a focus on wellbeing and efficient processes in a hybrid working setup.

Qualifications

• 3+ years in agency resource management, traffic, or creative operations.
• Hands-on experience with resource and project management platforms (Float, Forecast, Monday.com, Asana).
• Strong negotiation and communication skills to balance deadlines with creative delivery.
• Ability to balance quick-turnaround work with long-term roadmaps.

Responsibilities

• Oversee daily scheduling to balance capacity, skill sets and priorities.
• Collaborate with Creative, Design, Production, Client Partnerships and Leadership.
• Maintain Float and Asana as the single source of truth for workload and demand.
• Forecast upcoming projects, account growth and new business needs.
• Refine workflows to protect team wellbeing and optimize throughput.

Skills

Resource management

Agency experience

Traffic management

Creative operations

Tools

Float

Forecast

Monday.com

Asana

Job description

About Uncovered:

Uncovered is an award-winning, London-based social-first creative agency founded in 2017.

Social sits at the heart of everything we do.

From strategy to production, our team is fluent in the language of social, with a deep understanding of culture, platforms and the audiences that shape them. Working with a diverse portfolio of brands, we uncover what makes each one distinctive and create ideas built for where attention lives today.

Our approach is rooted in social-first fundamentals: real people, real stories and video-first creativity.

We create at the speed of social; strategising, ideating, designing and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors and videographers. We test, learn and iterate in real time, delivering end-to-end solutions from creative strategy through to production, reporting and analytics.

Named Campaign's Social Media Agency of the Year in 2026, Uncovered has become one of the UK's fastest-growing creative agencies, driven by a simple ambition: to build the best social-first creative agency in the world.

Today, as part of LBG Media, we combine independent creative thinking with unrivalled social insight and cultural influence to help brands create work that earns attention and drives meaningful impact.

Our culture is as important as our creative. We believe the best ideas come from diverse perspectives, collaborative thinking and an environment where people can do the best work of their careers. With women representing around 60% of our leadership team, we're committed to building an inclusive, ambitious culture where talent is nurtured, creativity thrives and everyone has the opportunity to make a difference.

Role Purpose:

The Resource Manager ensures the right people are on the right work at the right time. Partnering with Creative, Design, Production, Client Partnerships, and Leadership, you will own daily agency scheduling - balancing capacity, skill sets, and priorities to keep work moving smoothly from brief to delivery.

Key Responsibilities

• Scheduling & Allocation: Lead resourcing across accounts, campaigns, retainers, and fast-turnaround reactive social-first work.
• Capacity & Freelance: Track team availability, spot bottlenecks early, and source freelance support when internal capacity is full.
• Systems Administration: Maintain agency software (currently Float & Asana) as the single source of truth for team availability, workload, and upcoming demand.
• Pipeline Alignment: Partner with Client Services, Project Management and team leads to forecast upcoming projects, account growth, and new business needs.
• Process & Wellbeing: Work with Client Services and Project Managers to refine workflows, balance workloads, and protect team wellbeing.

Skills & Qualifications

• Experience: 3+ years in agency resource management, traffic, or creative operations.
• Tools: Practical experience with resource and project management software (Float, Forecast, Monday.com, Asana).
• Communication: Strong negotiation skills to set clear boundaries while delivering creative solutions.
• Problem-Solving: Ability to balance quick-turnaround requests alongside complex, long-term project roadmaps.

Benefits:

• Hybrid and Flexible working (Monday & Friday work from home)
• Free Breakfast, Snacks & Drinks
• Pension Scheme
• Friday 3pm Finish
• Cycle to Work Scheme
• SPILL Therapy Support
• Monthly Wellness Fund
• Eye Care Allowance
• £500 Referral Scheme
• Personal Development Day
• Dental Health Plan
• 12 Month Season Ticket / Travel Loan

Uncovered Group is an Equal Opportunity Employer. We strive to be a diverse workforce, where all can thrive and belong. Uncovered is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.