Resource Administrator

Merlin; Chertsey; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

LEGO discount (40%)

Merlin Magic Pass

Merlin Retail discounts (25%)

Staff discount codes for Annual Passes

Pro rata holiday (28 days)

Private pension

Life assurance

Employee assistance programme

Perks at Work

Training & development

Job summary

Merlin is seeking a Resource Administrator at Thorpe Park, Chertsey. The role focuses on recruitment-focused administration, onboarding, induction delivery and coordination of health and safety testing to ensure a smooth start for team members for the 2027 season.

You will support the Resource Associates and Resource Manager, coordinate volume hiring events, maintain accurate employee records, and contribute to process improvements for the year ahead.

Qualifications

• Experience in administrative or resource/recruitment coordination in a fast-paced environment.
• Experience maintaining precise, organised employee records and documentation.
• Familiarity with onboarding and training processes and proactively addressing challenges.
• Experience delivering engaging inductions and training sessions tailored to audience needs.
• Willingness to adapt to responsibilities and shift requirements.
• Strong interpersonal and relationship-building skills to collaborate with Planning, People Hub and Resource Team.

Responsibilities

• Assist recruitment administration: identify resourcing needs, raise requisitions and respond to inquiries as a point of contact for new hires.
• Coordinate volume hiring events and provide recruitment data to support Talent Acquisition.
• Create and deliver induction content and training sessions for new starters and returning employees.
• Coordinate on-site health and safety testing and ensure compliance.
• Support process improvement initiatives for 2027 season based on feedback.

Skills

Recruitment coordination

Record keeping

Onboarding & training

Induction delivery

Adaptability

Interpersonal skills

Job description

What you'll bring to the team

Resource Administrator

Location

Thorpe Park, Chertsey, KT16 8PN

Hours

Full time, Monday to Friday - occasional weekend availability may be required.

Contract Type

Fixed Term Contract to 1st March 2027.

What you'll be doing...

In this role, you will be supporting the Resource Associates and Resource Manager with recruitment focused administration - ensuring a seamless start for our team members into their roles at Thorpe Park.

• Assist the Resource Team with recruitment administration; including identifying resourcing requirements, raising requisitions and responding to employee enquiries - acting as a key point of contact for new hires during their onboarding process.
• Coordinate volume hiring events - continuously monitoring candidate availability and recruited numbers to support the wider Talent Acquisition team with up to date recruitment data and outcomes from recruitment events.
• Supporting with the creation and delivery of induction content and training sessions, ensuring that our new starters and returning employees have everything they need to start the new season with us.
• Coordinate and efficiently track on-site mandatory health and safety testing.
• Support the wider Resource Team with analysing feedback to help develop internal processes ready for the 2027 season.

Qualifications & Experience

• Previous experience working in an administrative or resource / recruitment coordination role is preferred - alongside experience of working in a fast-paced environment with an ability to manage conflicting priorities.
• Experience with maintaining precise, organised and accurate employee records and documentation.
• Familiarity with onboarding and training processes - and the ability to address onboarding and compliance challenges proactively, using analytical skills to provide solutions.
• Previous experience and a passion for delivering clear and engaging inductions and training sessions, tailored to the audience's needs.
• Successful applicants will be expected to show a willingness to support the business and operational needs by remaining adaptable and flexible to their responsibilities and shift requirements.
• We are looking for individuals with great interpersonal and relationship building skills - as you'll need to communicate effectively with the Planning and Operational teams, the People Hub and the Resource Team to deliver seamless resource management.

Benefits

• Pay £13.50 per hour.
• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.50/Hr.