Resort Porter

Eden Hotel Collection; Teignbridge; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prestigious resort in Teignbridge is seeking a Resort Porter to provide exceptional guest reception and support. The successful candidate will assist with luggage, escort guests, and maintain immaculate public areas while delivering high-quality service. The role requires strong communication skills and a friendly demeanor. Join a leading hospitality group committed to employee wellbeing and development.

Benefits

Enhanced annual leave

Service charge distribution

Discounts across retailers

Wellbeing centre access

Cycle to Work Scheme

Health plans

Discounted stays and spa treatments

Employee wellbeing support

Free parking and meals on duty

Qualifications

• Professional and knowledgeable in delivering first-class experiences.
• Capable of building relationships with guests and staff.
• Dedicated to enhancing quality service and guest satisfaction.

Responsibilities

• Be the first friendly face guests meet upon arrival.
• Assist with luggage and escort guests to their rooms.
• Ensure public areas are immaculate and provide information on facilities.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Friendly demeanor

Enthusiasm for guest service

Job description

Overview

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

What you’ll be doing

As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive. You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.

What you’ll need

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.

What’s in it for you?

Our Bespoke Eden Extra’s Benefits Platform Offers

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness videos and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced family friendly policies - we want to help you feel fully supported during any significant life events;
• Return to work financial support for those returning from maternity leave;
• You’ll also get free parking, meals on duty, uniform, etc.

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

• An opinion that counts… regular surveys and forums that ask YOU for YOUR opinion;
• A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
• A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ.

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values led approach based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, and as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople