Resort Porter

Bovey Castle, Devon; Teignbridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous Time Off

Monthly Tips

Discounts & Perks

Wellbeing Centre

Health & Wellness Plans

Sustainable Commuting

Exclusive Perks

The Happy Hub

Wellbeing Support

Eden Engage

Grow with Eden

Family-Friendly Policies

Free Parking

Meals on Duty

Uniform Provided

Footwear Allowance

Job summary

Bovey Castle in Teignbridge, Devon, is seeking a Resort Porter to provide a warm welcome and seamless arrival experience. You will lead porters, coordinate luggage and guest escorts, and maintain entrances and public areas to high standards.

You will communicate effectively with guests and colleagues, build relationships across teams, and contribute to an award-winning hospitality environment at this remote-location hotel.

Qualifications

• Professional, knowledgeable, and dedicated to first-class guest experiences.
• Attentive with strong communication and interpersonal skills.
• Friendly, enthusiastic and confident in building relationships with guests and hotel staff.

Responsibilities

• Lead a team of resort porters to welcome guests and ensure smooth arrivals.
• Coordinate luggage assistance and guest escorts.
• Maintain entrances and public areas to the highest standards.

Skills

Communication

Guest service

Team leadership

Attention to detail

Job description

We’re proud winners of the AA Small Hotel Group of the year 2024-25, and Best Employer at the 2025 Springboard Awards for Excellence

Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2025/26) by Visit Devon

Please note: our hotel is in a very remote location and is not accessible by public transport.

Working 40 hours per week, 5 out of 7 days

What you’ll be doing?

As Resort Porter, you’ll lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience. You’ll be responsible for managing our team of resort porters, coordinating luggage assistance, guest escorts, and the upkeep of entrances and public areas to the highest standards.

With a strong eye for detail and excellent communication skills, you’ll ensure seamless service across all guest touchpoints - providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold our exceptional standards of hospitality.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.

You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.

Thank you for recognising this great opportunity, join us and you’ll get the benefit of:

• Generous Time Off : 31 days of leave, increasing to 33 with service.
• Monthly Tips : Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks : Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre : Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans : Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting : Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks : Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub : Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support : We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s : Stay connected through Eden Engage for all the latest team news.
• Grow with Eden : Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies : Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials : Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

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