Resort Porter

Front of House; Highweek; On-site; Full time

Benefits offered by this job

Enhanced annual leave

Discounts across retailers

Access to wellbeing centre

Cycle to Work Scheme

Health plans and 24-hour GP access

Discounted stays and spa treatments

Free parking and meals on duty

Job summary

A leading hospitality provider is seeking a Resort Porter in Highweek. The successful candidate will be the first point of contact for guests, providing a warm welcome and excellent service upon their arrival. Responsibilities include assisting with luggage, ensuring cleanliness in public areas, and supporting the front desk team. The ideal candidate will demonstrate strong communication skills, attention to detail, and a friendly disposition. Join a team dedicated to enhancing guest satisfaction and delivering first-class experiences.

Qualifications

• Professional and knowledgeable approach.
• Dedicated to delivering first-class guest experiences.
• Ability to build relationships with guests and hotel team.

Responsibilities

• Welcome guests and provide seamless service.
• Assist with luggage and escort guests to rooms.
• Maintain cleanliness in public areas.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Friendly demeanor

Enthusiasm

Job description

** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence 2025 **

**Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) byDevon Tourism

What you’ll be doing?

As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive.

You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.

You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.

What’s in it for you?

Our bespoke Eden Extra’s benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
• Return to work financial support for those returning from maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

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