Resolution Officer - Self-Employed

Marston Holdings Limited; Tees Valley; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Guaranteed daily rate

Full training

UK-wide opportunities

Job summary

Engage Services, part of Marston Holdings Limited, is hiring a self-employed Resolution Field Agent. You will visit properties to resolve utility accounts, reconnect services, and support customers in financial difficulty.

Flexible schedule, with a guaranteed daily rate and full training. Opportunities to progress into other roles within the business across pre-agreed postcode areas in the UK.

Qualifications

• Full UK driving licence and access to own vehicle with business insurance.
• ULEZ compliance for London work where applicable.
• Clean DBS check and healthy credit history.
• Ability to work independently while following policies and objectives.
• Willingness to learn and adapt to client requirements.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Discuss and resolve utility accounts and service reconnection tasks.
• Support customers experiencing financial difficulty and arrange reconnections as needed.
• Collect accurate information and manage disputes per company procedures.

Skills

Negotiation

Case-management

Independent working

Communication skills

Organisational skills

Job description

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities - Discussing and resolving utility accounts
• Communication & Reconnection - Reconnecting customers with our clients and their services
• Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working - minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.