Resolution Officer - Self-Employed

Marston Holdings Limited; Lancaster; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working hours

Guaranteed daily rate

Full training and support

UK-wide opportunities

Job summary

Engage Services in the United Kingdom is seeking a Resolution Field Agent to perform field visits to homes and businesses, resolving customer accounts and reconnecting services. The role supports customers facing financial difficulty and involves collecting meter readings across various streams.

The position offers flexible working patterns (minimum 2 weekdays per week, 8 hours per day), with either part-time or full-time engagement and a guaranteed daily rate.

Qualifications

• Full UK driving licence is required.
• Own vehicle with business insurance.
• ULEZ-compliant vehicle for London work.
• Clean DBS check.
• Healthy credit history; CCJs considered with repayment plans.
• Strong organisational, negotiation and case-management skills.
• Professional, effective communication with customers and clients.
• Ability to work independently following company policies.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve customer accounts and reconnect services.
• Provide support to customers in financial difficulty.
• Collect accurate utility meter readings.
• Work within pre-agreed postcode areas.

Skills

Driving licence

Own vehicle

DBS check

Credit history

Dispute management

Negotiation

Communication skills

Independent work

Job description

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities - Discussing and resolving utility accounts
• Communication & Reconnection - Reconnecting customers with our clients and their services
• Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working - minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.