Resolution Officer - Self-Employed

Marston Holdings; Greater London; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Full training and ongoing support

UK-wide opportunities

Flexible working pattern

Job summary

Engage Services, part of the Marston Holdings Limited group, seeks self-employed Resolution Field Agents for flexible field visits across the UK. You will work on utility accounts, assist customers facing financial difficulties, and ensure reconnection of services.

A driving licence, vehicle access, DBS check, and strong customer handling skills are essential. Offering a guaranteed daily rate (£130–£150 depending on skills and experience), full training, and progression opportunities within the

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle (required when working within London ULEZ zones).
• Clean DBS check.
• Healthy credit history.
• CCJs considered in adverse circumstances where repayment arrangements are in place.
• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally and effectively with customers and clients.
• Ability to work independently while following company policies, procedures, and objectives.
• Ability to identify and manage disputes in line with company procedures.
• Open to coaching and feedback to continuously improve performance.

Responsibilities

• Carry out field visits to residential and commercial properties on behalf of clients.
• Resolve customer accounts, reconnect services, and support those experiencing financial difficulty.
• Discuss and resolve utility accounts (commercial & residential).
• Reconnect customers with services and capture accurate meter readings.
• Work UK-wide within pre-agreed postcode areas.
• Flexible start times and working pattern (minimum 2 weekdays per week, 8 hours per day).

Skills

Driving licence

Vehicle ownership

DBS check

Credit history

CCJs considered

Organisational skills

Negotiation

Case management

Communication

Independence

Policy adherence

Dispute resolution

Coaching mindset

Job description

Self-Employed | Part-Time or Full Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities - Discussing and resolving utility accounts
• Communication & Reconnection - Reconnecting customers with our clients and their services
• Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working - minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.