Resolution Case Lead - Deeside

Coleg Cambria

United Kingdom

On-site

GBP 439,000 - 440,000

Full time

14 days+

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Benefits offered by this job

Excellent Pension Scheme(s)

Generous Annual Leave Entitlement

On site nursery provision at Deeside

Discounts on College Evening Courses

Professional Development opportunities

Discounted Gym Membership

Free Parking on All Sites

Job summary

Resolution Case Lead at Coleg Cambria will oversee the college’s integrity and resolution framework from its Deeside Campus, handling formal complaints, disciplinary matters, and malpractice cases with impartial reviews.

You will develop case management plans, supervise interviews, gather evidence, and advise managers and leaders to drive positive cultural change in line with the College’s Strategic Plan.

Qualifications

Level 2 English and Maths qualifications (or equivalent) at Grade 4 (C) or above.
Level 2 Digital Literacy or is willing to work towards.
A degree or equivalent professional qualification in related field such as Law, Governance, Education Management, or Human Resources.
Experience of managing & conducting legally complex case management within a highly regulated environment (FE / HE / Public Sector).
Demonstrated experience in applying regulation to policy and procedure.
Experience of interpreting complex legislation, regulatory frameworks, and policy.
Experience of restorative practice and mediation.

Responsibilities

Lead the development of people-centred case management & restorative methodologies for the college.
Provide advice to colleagues, college managers and senior leaders.
Manage complex cases including highly sensitive cases involving legal or reputational risk across the college, including formal complaints, employee disciplinary issues, learner conduct matters, academic/assessment malpractice or any other issues that require case management.
Develop clear and comprehensive case management plans, setting objectives, scope and timelines.
Conduct structured and objective interviews with all relevant parties, ensuring accurate and detailed records are maintained.
Gather, review and analyse evidence from various sources to establish facts.

Skills

Level 2 English

Level 2 Maths

Level 2 Digital Literacy

Restorative practice

Mediation

Regulatory interpretation

Experience in case management

Leadership in regulated environment

Education

Degree or equivalent in Law / Governance / Education Management / HR

Job description

At Coleg Cambria, our aim is to be an exceptional institute of education.

We provide a warm welcome to all students and staff to make Coleg Cambria a place you want to be a part of. To ensure our students get the best experience and results they can, we make sure the people employed with us are happy. We nurture a positive work environment, a constantly expanding and improving workforce, and offer the opportunity to challenge yourself. On top of all that we have a wide range of benefits to make sure our employees feel valued, including generous annual leave, a great pension package, discount membership to our on-site gyms, salons, and professional training restaurants.

Our 5 Campuses situated in the stunning North Wales area are constantly expanding and evolving. With strong relationships with multiple companies in the area we help give our students the best start to their careers and help the local economy thrive. Wales has a strong and proud culture we continue to grow these important values by being committed to raising the Welsh language profile. We are very proud of what we have built here and we are now looking for someone to enhance our already exceptional workforce.

Location Coleg Cambria Application Deadline Monday, August 31, 2026 Scale Point From £43,938 Scale Point To £47,770 Job Profile Job Description and Person Specification

Coleg Cambria: An Introduction

At Coleg Cambria, our aim is to be an exceptional institute of education.

Job Summary

Exceeding expectations through education, innovation and inspiration…

Role Title: Resolution Case Lead

Location: Deeside

Contract Type: Permanent: Full time

Salary: £ 43,938 - £47,770

We currently have an exciting opportunity for a new Resolution Case Lead to work from our Deeside Campus.

The Resolution Case Lead is vital to maintaining a fair, transparent, and supportive environment for learning and work. You will lead the college’s integrity and resolution framework, conducting impartial and thorough case reviews into formal complaints, colleague / learner disciplinary matters, and malpractice. As a technical lead, you will manage complex cases to resolve individual issues and drive positive cultural change aligned with the College’s Strategic Plan.

What you will do

Lead the development of people-centred case management & restorative methodologies for the college.
Provide advice to colleagues, college managers and senior leaders.
Manage complex cases including highly sensitive cases involving significant legal or reputational risk across the college, including formal complaints, employee disciplinary issues, learner conduct matters, academic/assessment malpractice or any other issues that require case management.
Develop clear and comprehensive case management plans, setting objectives, scope and timelines.
Conduct structured and objective interviews with all relevant parties, ensuring accurate and detailed records are maintained.
Gather, review and analyse evidence from various sources (documents, digital records, witness statements) to establish facts.

Must haves

Level 2 English and Maths qualifications (or equivalent) at Grade 4 (C) or above
Level 2 Digital Literacy or is willing to work towards
A degree or equivalent professional qualification in a related field such as Law, Governance, Education Management, or Human Resources, commensurate with the level of leadership and technical expertise required.
Experience of managing & conducting legally complex case management within a highly regulated environment (FE / HE / Public Sector), presenting established facts
Demonstrated experience in applying regulation to policy and procedure
Experience of interpreting complex legislation, regulatory frameworks, and policy
Experience of restorative practice and mediation

Welsh skills are desirable for this specific post. We are seeking candidates who can help us grow our bilingual provision and service.

Coleg Cambria aims to actively promote and embed the Welsh language and culture. We are committed to providing opportunities and support for our colleagues to develop their Welsh language skills in both formal and informal settings. This includes access to tailored Welsh language training plans as well as incentive payments for bilingual delivery and services.

We highly encourage applications in Welsh. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Application forms, explanatory material, information about the interview process and assessment methods and job descriptions all available in Welsh.

Coleg Cambria is a ‘Disability Confident’ Employer.

We are building a college that reflects the vibrant, diverse community we serve. We warmly welcome and encourage applications from individuals of all backgrounds, particularly those from underrepresented groups.

Coleg Cambria is committed to safeguarding all learners, and we expect every member of staff to share this commitment.

This role is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order and is classed as regulated activity. It therefore requires an Enhanced DBS with Barred List check, and applicants must disclose all cautions and convictions, including spent ones. It is an offence to apply if you are barred from working with children. Disclosure will not automatically prevent employment; a risk assessment will be carried out however we may deem some convictions / cautions as unsuitable to work with children.

Depending on the position, successful candidates may also need to register with the Education Workforce Council.

Roles are normally advertised with a salary range. If you are offered a role at the college, relevant experience will be taken into consideration to determine your starting salary.

Interviews will be held on 7th September 2026

Please be aware that Coleg Cambria reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Benefits