Resilience Manager

Saxton Leigh; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Saxton Leigh seeks a senior professional to lead and embed Business Resilience within a city-based investment banking environment. The role oversees plan delivery, governance and testing across critical services, driving resilience through playbooks, scenario tests and evidence-based self-assessments.

Candidates should demonstrate strong knowledge of resilience concepts, regulatory expectations and the ability to coordinate multiple workstreams and senior stakeholders, with proficiency in

Qualifications

• Strong knowledge of business resilience, operational resilience, business continuity and incident or crisis management concepts.
• Practical understanding of service identification, impact tolerances, process and dependency mapping, recovery objectives, playbooks, scenario testing, self-assessment and remediation tracking.
• Awareness of the UK financial services regulatory environment and relevant expectations for operational resilience, governance and third-party dependencies.
• Understanding of the respective roles of first line ownership, second line oversight and independent assurance.
• Highly organised, delivery-focused and able to manage multiple workstreams, stakeholders and deadlines with limited supervision.
• Confident using Microsoft 365 tools, including Word, Excel, PowerPoint, Teams and SharePoint; Power BI or comparable reporting capability is desirable.

Responsibilities

• Own and coordinate the details delivery plan for the Business Resilience programme, maintaining milestones, dependencies, risks, decisions, actions and clear management reporting.
• Lead the planned rollout across the Group’s Critical and Important Business Services, applying a consistent methodology and proportionate quality standards.
• Facilitate service identification and assessment, impact and criticality assessment, service-level disruption tolerance setting, process and resource mapping, dependency analysis and process-level recovery objective setting.
• Work with Service Owners, Process Owners and departments to develop, challenge and maintain practical departmental playbooks covering responsibilities, key contacts, escalation routes, workarounds and recovery actions.
• Design, coordinate and document scenario tests covering end-to-end services and severe but plausible disruption scenarios; capture lessons learned, vulnerabilities and remediation actions and tracking these to closure.
• Coordinate completion and periodic refresh of the Business Resilience and Operational Resilience Self-Assessments, ensuring that conclusions are evidence-based and supported by current artefacts.
• Maintain and improve the Business Resilience Policy, Group Business Continuity Plan, Incident Response and Crisis Communication Plan, supporting standards, templates and guidance.
• Establish the BAU maintenance cycle for service assessments, mappings, tolerances, playbooks, scenario tests, lessons learned, training, policy reviews, self-assessments and governance reporting.
• Define ownership, review frequencies, evidence requirements, metrics, escalation triggers and governance responsibilities so that the framework remains current after project completion.
• Support selection, implementation and ongoing use of suitable technology to store, control and maintain resilience data and artefacts, reducing manual inconsistency and improving reporting.
• Develop and deliver role-based training and awareness for the Board, senior management, Service Owners, Process Owners, the Incident Response Team and wider staff population.
• Produce clear updates, dashboards and papers for the Business Resilience Steering Group, Executive Risk Committee, Executive Board, Group Risk Committee and other forums as required.
• Work with Procurement and relevant stakeholders to assess material third-party dependencies and integrate proportionate resilience expectations into service assessments and testing.
• Support live incident response where required, including activation of plans, coordination, information capture, lessons learned and follow-up remediation.
• Promote a practical and collaborative resilience culture while providing appropriate independent challenge and escalating material gaps, delays or resource constraints.

Skills

Business resilience

Operational resilience

Business continuity

Incident management

Crisis management

Stakeholder management

Tools

Microsoft 365

Power BI

Job description

Our client is a well established investment banking business with a long history in the City of London.

The role combines programme delivery, stakeholder engagement and practical resilience expertise, and will play a key role in embedding Business Resilience into the firm’s day-to-day operations.

RESPONSIBILITIES:

• Own and coordinate the details delivery plan for the Business Resilience programme, maintaining milestones, dependencies, risks, decisions, actions and clear management reporting.
• Lead the planned rollout across the Group’s Critical and Important Business Services, applying a consistent methodology and proportionate quality standards.
• Facilitate service identification and assessment, impact and criticality assessment, service-level disruption tolerance setting, process and resource mapping, dependency analysis and process-level recovery objective setting.
• Work with Service Owners, Process Owners and departments to develop, challenge and maintain practical departmental playbooks covering responsibilities, key contacts, escalation routes, workarounds and recovery actions.
• Design, coordinate and document scenario tests covering end-to-end services and severe but plausible disruption scenarios; capture lessons learned, vulnerabilities and remediation actions and tracking these to closure.
• Coordinate completion and periodic refresh of the Business Resilience and Operational Resilience Self-Assessments, ensuring that conclusions are evidence-based and supported by current artefacts.
• Maintain and improve the Business Resilience Policy, Group Business Continuity Plan, Incident Response and Crisis Communication Plan, supporting standards, templates and guidance.
• Establish the BAU maintenance cycle for service assessments, mappings, tolerances, playbooks, scenario tests, lessons learned, training, policy reviews, self-assessments and governance reporting.
• Define ownership, review frequencies, evidence requirements, metrics, escalation triggers and governance responsibilities so that the framework remains current after project completion.
• Support selection, implementation and ongoing use of suitable technology to store, control and maintain resilience data and artefacts, reducing manual inconsistency and improving reporting.
• Develop and deliver role-based training and awareness for the Board, senior management, Service Owners, Process Owners, the Incident Response Team and wider staff population.
• Produce clear updates, dashboards and papers for the Business Resilience Steering Group, Executive Risk Committee, Executive Board, Group Risk Committee and other forums as required.
• Work with Procurement and relevant stakeholders to assess material third-party dependencies and integrate proportionate resilience expectations into service assessments and testing.
• Support live incident response where required, including activation of plans, coordination, information capture, lessons learned and follow-up remediation.
• Promote a practical and collaborative resilience culture while providing appropriate independent challenge and escalating material gaps, delays or resource constraints.

EXPERIENCE REQUIREMENTS:

• Strong knowledge of business resilience, operational resilience, business continuity and incident or crisis management concepts and how they fit together.
• Practical understanding of service identification, impact tolerances, process and dependency mapping, recovery objectives, playbooks, scenario testing, self-assessment and remediation tracking.
• Awareness of the UK financial services regulatory environment and relevant expectations for operational resilience, governance and third-party dependencies.
• Understanding of the respective roles of first line ownership, second line oversight and independent assurance.
• Highly organised, delivery-focused and able to manage multiple workstreams, stakeholders and deadlines with limited supervision.
• Confident using Microsoft 365 tools, including Word, Excel, PowerPoint, Teams and SharePoint; Power BI or comparable reporting capability is desirable.

For further information, please contact Caitlynn Fourie